Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

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Transform Government Digital Services

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Deliver a hassle-free online forms builder and supporting workflows

With Granicus, modern governments have transformed how they deliver public services. govService helps governments go fully digital with an online form builder that modernizes the customer experience and a staff interface that streamlines workflows and eliminates the headaches that come with PDFs and simple online forms.

From licensing and permits to 311 and registrations, the govService platform helps you digitize any government service. And with a CRM that’s purpose built for government, handling resident requests has never been easier.

Bring User-Centered Design to Government Services

In a digital world where citizens expect fast, easy and instant online experiences, govService enables governments to digitize any resident request from permits, to licenses, to 311 requests with a single user interface.

Government Workflow Automation that Boosts Productivity

Turn your government agency into an efficiency powerhouse by automating customer communications, internal data transfers, and request routing.

Powerful Pre-Built Integrations

We offer 150+ out-of-the box integrations with commonly used third-party systems and services. New integrations can be built quickly to connect with other niche systems.

Deliver a Better Citizen Experience

Leave the hassle of printing, mailing, and “business hours” behind. By offering end-to-end digital transactions via an online customer portal and mobile app, governments can increase customer satisfaction, compliance, and revenue.

How can govService help your citizens?


Streamline Licensing Applications

Save staff time and cut costs while making licensing easier for residents and employees.

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Streamline Permitting Applications

Residents can easily submit permit applications digitally with our user-friendly Customer Portal. 

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311 Request Management

Enable residents to submit requests with minimal friction. Help staff process requests quickly and efficiently.

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Customer Service Hub: A CRM Built for Government

The govService Customer Service Hub gives staff a complete view of a resident’s interactions with government over time and across agencies.

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Streamline Public Records Request Management

Save time and cut costs while making submission and tracking easier for residents

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Streamline Registrations

Save time and cut costs while making registrations easier for residents.

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The govService Return on Investment

Seamless digital experiences drive two critical components of ROI: Increased revenue and reduced costs. Residents submit more requests; staff fulfill requests more quickly and efficiently. govService’s world-class technology and peer-sourced best practices generate unrivaled ROI.


After transitioning to online options, govService customers saw an 80% reduction in walk-ins


govService customers can automate costly paper-based and time-consuming processes


Over one-third of governments in the U.K. use govService online service delivery


Integrated with govDelivery communications, tap into a powerful network of 300 million citizen subscribers