Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

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govService

Transform Government Digital Services

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Deliver a hassle-free online forms builder and supporting workflows

With Granicus, modern governments have transformed how they deliver public services. govService helps governments go fully digital with an online form builder that modernizes the customer experience and a staff interface that streamlines workflows and eliminates the headaches that come with PDFs and simple online forms.

From licensing and permits to 311 and registrations, the govService platform helps you digitize any government service. And with a CRM that’s purpose built for government, handling resident requests has never been easier.

Bring User-Centered Design to Government Services

In a digital world where citizens expect fast, easy and instant online experiences, govService enables governments to digitize any resident request from permits, to licenses, to 311 requests with a single user interface.

Government Workflow Automation that Boosts Productivity

Turn your government agency into an efficiency powerhouse by automating customer communications, internal data transfers, and request routing.

Easily Integrate With All Systems

Use APIs to connect to existing systems and data sources all from one simpler and stronger application.

Deliver a Better Citizen Experience

Leave the hassle of printing, mailing, and “business hours” behind. By offering end-to-end digital transactions via an online customer portal and mobile app, governments can increase customer satisfaction, compliance, and revenue.

How can govService help your citizens?

govService

Streamline Licensing Applications

Save staff time and cut costs while making licensing easier for residents and employees.

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govService

Streamline Permitting Applications

Residents can easily submit permit applications digitally with our user-friendly Customer Portal. 

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govService

311 Request Management

Enable residents to submit requests with minimal friction. Help staff process requests quickly and efficiently.

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govService

Customer Service Hub: A CRM Built for Government

The govService Customer Service Hub gives staff a complete view of a resident’s interactions with government over time and across agencies.

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govService

Streamline Public Records Request Management

Save time and cut costs while making submission and tracking easier for residents

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govService

Streamline Registrations

Save time and cut costs while making registrations easier for residents.

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The govService Return on Investment

Seamless digital experiences drive two critical components of ROI: Increased revenue and reduced costs. Residents submit more requests; staff fulfill requests more quickly and efficiently. govService’s world-class technology and peer-sourced best practices generate unrivaled ROI.

80%

After transitioning to online options, govService customers saw an 80% reduction in walk-ins

98%

govService customers can automate costly paper-based and time-consuming processes

30%

Over one-third of governments in the U.K. use govService online service delivery

250M

Integrated with govDelivery communications, tap into a powerful network of 250 million citizen subscribers