Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.
Learn MoreWith Granicus, modern governments have transformed how they deliver public services. govService helps governments go fully digital with an online form builder that modernizes the customer experience and a staff interface that streamlines workflows and eliminates the headaches that come with PDFs and simple online forms.
From licensing and permits to 311 and registrations, the govService platform helps you digitize any government service. And with a CRM that’s purpose built for government, handling resident requests has never been easier.
In a digital world where citizens expect fast, easy and instant online experiences, govService enables governments to digitize any resident request from permits, to licenses, to 311 requests with a single user interface.
Turn your government agency into an efficiency powerhouse by automating customer communications, internal data transfers, and request routing.
We offer 150+ out-of-the box integrations with commonly used third-party systems and services. New integrations can be built quickly to connect with other niche systems.
Leave the hassle of printing, mailing, and “business hours” behind. By offering end-to-end digital transactions via an online customer portal and mobile app, governments can increase customer satisfaction, compliance, and revenue.
Save staff time and cut costs while making licensing easier for residents and employees.
Residents can easily submit permit applications digitally with our user-friendly Customer Portal.
Enable residents to submit requests with minimal friction. Help staff process requests quickly and efficiently.
The govService Customer Service Hub gives staff a complete view of a resident’s interactions with government over time and across agencies.
Save time and cut costs while making submission and tracking easier for residents
Save time and cut costs while making registrations easier for residents.
govService offers a variety of out-of-the-box government digital services that facilitate collaboration between departments and teams.
Manage resident interactions and serve any customer whether they’re online, on the phone, on in-person from our Customer Service Hub, a CRM built for government.
Improve the constituent experience while ensuring greater security and transparency with an online customer portal that includes transaction history, request progress, and recent news or information.
Use a no-code platform to quickly create, publish, and maintain dynamic online forms that validate submission data in real time and allow residents to easily self-serve digitally. No more PDFs.
Receive, review, and process requests from a single portal. Collaborate between departments, automate data transfer and customer communications.
Leverage the accumulated knowledge of Granicus’ more than 5,500 government customers to quickly and effectively launch online registrations, licensing, permits, 311, and more.
Seamless digital experiences drive two critical components of ROI: Increased revenue and reduced costs. Residents submit more requests; staff fulfill requests more quickly and efficiently. govService’s world-class technology and peer-sourced best practices generate unrivaled ROI.
After transitioning to online options, govService customers saw an 80% reduction in walk-ins
govService customers can automate costly paper-based and time-consuming processes
Over one-third of governments in the U.K. use govService online service delivery
Integrated with govDelivery communications, tap into a powerful network of 280 million citizen subscribers