World-class support

Granicus proudly serves over 6,000 government organizations of all sizes. No matter what your goals are, we have the knowledge, training, and resources to help you achieve them.

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We’ve got you covered

At Granicus, we know your work is essential and we’re dedicated to helping you do your job better. We strive to consistently exceed expectations while ensuring your continued success with our solutions. We work through resolution and provide tools and resources that empower you to learn and accomplish more.

Get help how and where you need it. We offer omnichannel support via our Support Portal, chat, phone, and email. When you use our Support Portal, you’ll be able to submit a ticket and track all your cases in one place.

In addition to our extensive regular support hours, we offer dedicated live events and critical support for those situations that just can’t wait. Additional resources are available on demand through our Knowledge Base, govCommunity and Granicus University.

Our passionate support team offers a full range of expertise and resources. To provide a more seamless experience, you’ll have one point of contact throughout your support journey. Serving as your support advocate, they’ll see your case through to resolution and provide you updates along the way.

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Supporting your growth and success

We’re committed to providing world-class customer service. That means getting your questions answered as quickly as possible, helping you get the most out of your Granicus solutions, and providing a delightful experience along the way.

Support Portal

The Granicus Support Portal allows you to track all tickets and issues, communicate directly with Granicus representatives, and view a history of your previous cases all in one place.

Visit Support Portal

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Knowledge Hub

Our Knowledge Base includes articles and how-to guides for all Granicus solutions. If you’re not sure how to accomplish something in your Granicus platform, search the Knowledge Base to find the information you’re looking for.

Search the Knowledge Base

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Join govCommunity to share ideas and best practices, collaborate with your peers, and access additional resources from Granicus experts.

Ask govCommunity

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Granicus University

Brush up your skills and master Granicus tools through Granicus University’s webinars and training resources.

Explore Granicus University

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"The whole customer service team is wonderful, it's a quick response [or] a notification that 'hey we're working on that'... We really appreciate it a lot."
Sally Ridenour
Chief Content Strategist, Oregon Department of Transportation
Success story
“The support with Granicus is amazing. It’s a very quick turnaround. Support is a big deal, and I don’t think we use another program besides our Granicus programs where the support is as responsive."
Summer Stewart
Deputy City Clerk, Buckeye, AZ
Success story
“It's just such a comfortable company. Support, communication, [they’re] right on it.”
Susie Mueller
IT Continuous Improvement Coordinator, Dodge County, WI
Success story
“I have had nothing but great experiences with support. When I send a request, it’s done quickly and efficiently. We rely on this program heavily, so it’s important for us to have good support.”
Melissa Kitts
Deputy Board Clerk, Colusa County, California

Learn more from our experts

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We care about helping you achieve your goals

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