GOVERNMENT EXPERIENCE INSIGHTS

Granicus is turning government experiences into a science​

Government Experience Insights (GXI) helps public sector agencies turn fragmented digital signals into actionable intelligence.​

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Overview

Drawing on insights from more than 30 billion digital interactions annually​

GXI helps agencies use experience, engagement, audience, and sentiment data to understand resident needs, improve experiences, and measure impact over time.

Three levels of insights to meet your reporting needs

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GXI Foundations

Start with a no-cost baseline of resident experience and sentiment using an AI-powered conversational feedback agent on your website.​

Build a trusted baseline of experience and sentiment.​ checkmark icon
Government experience analytics dashboard highlighting goal performance, service trends, and actionable insights.

GXI Professional

Go beyond the baseline to actionable insights with AI-powered intelligence that helps you identify where to focus, how to improve, and measure results against agency goals​.

Turn insight into prioritized action checkmark icon
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GXI Enterprise

Combine data integration, advanced analytics, and expert support with a custom-configured intelligence platform.​

Interpret and optimize experiences checkmark icon
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The intelligence driving
Government Experience Cloud

Put insights into action across communications, engagement, service delivery, and operations with Government Experience Cloud (GXC). Together with GXI, create a continuous improvement cycle to measure, improve, and optimize outcomes over time.​

Connected technology

Create an integrated government experience for employees and the public. Our purpose-built digital experience platform helps unify the end-to-end customer journey while keeping citizens at the center.

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Experience services​

Achieve lasting results with a partner who understands government. Granicus’ team of public sector experts supports your success at every stage.​

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Data-driven insights

Better understand your community, create better experiences and build a more connected digital government with actionable intelligence.​

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Related Resources

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Government Experience Insights

Turn insights into impact

Start using data to build better government experiences.

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