SOLUTION

Permitting & licensing

Granicus provides a unified solution for permitting, licensing, inspections, compliance, and code enforcement that helps city planners, building officials, inspectors, and code enforcement teams streamline workflows, improve compliance, accelerate reviews, and deliver better experiences. Enhanced with purpose-built AI, agencies can reduce applicant confusion, automate routine inquiries, and improve operational efficiency.

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Man using his phone to submit a permitting request from a development site through a local government digital permitting system.

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OVERVIEW

Reduce friction, improve compliance, deliver better experiences

Government agencies face growing pressure to process permits, licenses, registrations, inspections, and compliance cases efficiently, often with limited staff and disconnected systems. Granicus connects workflows, applicant services, mobile field operations, and real-time information to reduce delays, improve consistency, and accelerate decision-making, helping communities move development projects forward while maintaining compliance and public trust.

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SUPERCHARGE STAFF EFFICIENCY AND IGNITE COMMUNITY GROWTH

Move projects forward faster and ignite community growth. Deliver faster, more transparent services you and your community deserve. Our Permitting and Licensing Enhanced (SmartGov) and Permitting and Licensing Enterprise (AMANDA) solutions empower government to:

Accelerate permit and license approvals with connected, mobile-ready workflows.
Improve compliance and transparency through digital self-service and real-time visibility.
Support economic development, housing initiatives, and revenue goals with more efficient service delivery.

OUTCOME

Reimagining the permitting process

Rethink permitting and licensing with a fast, fully digital, self-service platform that boosts submissions and reduces delays. Empower staff with real-time data and mobile tools to speed approvals and improve compliance. Citizens and contractors enjoy 24/7 access, cutting wait times while enhancing overall service.

"We can now serve the community by providing a necessary service to residents in a way that is effective and truly a service."

Jonathan Lee

GIS Manager, Economic Development and Planning, Franklin County, Ohio

Success story

OUTCOME

Streamline operations for staff

Improve permitting and planning efficiency by speeding reviews, enhancing communication, and reducing staff frustration without extra resources. Automate workflows and capture accurate information upfront to cut errors, lower call and email volume, accelerate review cycles, and free staff to focus on strategic priorities instead of chasing missing details.

“The customer knows what they need to submit, and that saves my staff time because they’re getting all the necessary information upfront, and that speeds up the process. We now have a lower volume of calls and a lower volume of emails because everyone is using the portal and things are getting done quicker and more efficiently.”

Philip Kersey

Building Official, Longwood, Florida

Success story

A man smiles as he he works at a desk in front of a large computer monitor.

OUTCOME

Build a community-first future

Leverage modern, scalable technology to enhance service delivery and streamline operations. Build a community-first future with adaptable systems that grow alongside your community’s evolving needs, empowering your team to innovate, respond proactively, and deliver exceptional service today while preparing for tomorrow’s challenges.

“This shift in thinking and adoption of innovative technology has inspired town staff to seek opportunities to operate more efficiently, quickly, constantly, and cost-effectively.”

Steven Rosati

Strategic Business Advisor, Oakville, Ontario

Success story

Team collaborating around a laptop to build scalable, community-first solutions.

OUTCOME

Accelerate inspections with mobile tools

Enable inspectors to work entirely in the field using mobile tools that increase productivity and reduce response times. Instantly submit results, access real time updates, and communicate seamlessly with staff and applicants, cutting travel and administrative tasks to free up valuable time.

“Inspections are completed more efficiently and effectively because inspectors have mobile offices in each city vehicle. The customers get an immediate thumbs up or down … and we were gaining hours back on our inspection team because of that.”

Chris Phillips

Community Development Director, City of Mount Vernon, Washington

Success story

An inspector scrolls through his phone as he walks through an unfinished building.

FEATURES

Government solutions that deliver real results

Permitting & inspections management

Streamline permit processing and inspections with automated permit flow and approval processes. Customize unlimited permit types, forms and requirements to meet your organizational needs and streamline citizen engagement for faster processing.

Purpose-built AI for permitting

Unlike generic AI tools, Granicus AI is built specifically for government workflows. It helps applicants understand requirements, supports self-service, reduces routine inquiries, and delivers jurisdiction-specific guidance grounded in approved policies, forms, and requirements.

Citizen public portal

Allow citizens to submit applications, track permit status and review real-time inspection results 24/7 on any device for increased satisfaction and transparency.

GIS mapping integration

Visualize geographic information system (GIS) layers alongside permits, projects, inspections and code enforcement cases with ArcGIS integration. Identify and assign tasks based on geographic parameters and quickly identify areas of interest regarding new development or code violations.

Real-time reports

Manage permit lifecycle, licenses and enforcement cases, then create reports in real time or on interval schedules. Maintain detailed visibility with custom reports and visuals that help drive efficiency and justify funding.