Digital services & forms

Modernize workflows to rapidly respond to residents and improve customer service.

Woman completing simple application on mobile

Accelerate digital transformation with modern service delivery

Save time and resources by providing hassle-free, online service delivery using digital forms and automated workflows. Granicus solutions relieve the burden placed on staff while simultaneously making it easy for residents to serve themselves anytime, anywhere.

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  • Manage requests from a centralized online hub
  • Reduce the cost of service delivery
  • Integrate with third-party systems
  • Eliminate manual processes

Reduce service delivery costs

Create online forms and workflows to reduce call center and in-person interactions, improve service outcomes over time, and reassign staff to more critical projects.

“This was an investment in our city’s customer service... the functionality of the solution has allowed us to improve resource allocation in other areas.”
Tony Hetu
Deputy Director of Public Works, Cranbrook, BC
Success story
Woman using mobile to access government services

Achieve operational excellence

Build tailored forms and workflows to improve residents’ customer experience while also helping staff respond to requests quickly and efficiently.

“We have been empowered to question every process and not accept the status quo. That’s allowed us to... really think about how to improve things in a meaningful and intentional way.”
Zoe Mlcoch
Business Services Manager, City of Coquitlam, BC
Success story
Woman using mobile to access government services

Serve better

Simplify resident requests with digital tools that are secure, accessible, mobile-friendly, and easy to use.

“We started off with an idea for a solution. But with the platform that Granicus helped us implement, what we ended up with was so much better!”
Billy Urquia
City Clerk, Coral Gables, FL
Success story
Woman using mobile to access government services

Extend services

Deliver omni-channel, digital self-services and alleviate the burden of case management for your community.

“I love how easy it is to use and administer... The user experience is really modern and simple.”
Neal Conway
Communications Coordinator, Kalamazoo, MI
Success story
Woman using mobile to access government services

Get started


Simple, intuitive digital services for all

Manage resident interactions and serve any customer whether they’re online, on the phone, or in-person from one hub — a CRM and SRM solution built for government.

Use a low-code platform to quickly create, publish, and maintain dynamic online forms that validate submission data in real time and allow residents to easily self-serve digitally. No more PDFs.

Improve the experiences of residents and staff alike while ensuring greater security and transparency with online portals that include transaction history, request progress, and inter-department collaboration to automate data transfer and efficient customer communications.

Handle resident transactions and back-office tasks end-to-end with case management features that manage and track the requests important to your community and reduce staff burden.

Connect other applications to Granicus’ digital services and forms solution to create a complete system of record for resident requests.

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Find out how Granicus helps governments just like yours


Explore the key to digital transformation


Industry-leading products for digital services and forms

Understand how our products work together to help governments improve outcomes for everyone.

Government employee easily managing service requests

Learn more about Granicus' digital services and forms

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