Explore the innovations helping the public sector expand capacity, improve service delivery, strengthen trust, and prepare for what’s next.
Across the public sector, the organizations creating the greatest impact are those that can expand capacity without proportionally expanding resources.
From AI to advanced analytics, new technologies are creating opportunities to improve outcomes — but only when connected to real-world workflows.
That’s why our innovation strategy is focused on helping organizations deliver better experiences, operate more efficiently, and build trust at scale.
In the first half of 2026, we expanded investments across AI-powered service delivery, intelligent insights, accessibility, digital services, transparency, compliance, and destination management.
In the months ahead, we’ll continue to advance a connected platform vision that brings together people, programs, data, and workflows to help governments and destination organizations thrive.
The future of government experience is being shaped right now. Across the globe, organizations are using AI, connected systems, digital services, and trust-centered design to expand capacity, improve outcomes, and better serve their communities.
AI alone won’t transform government. Its value comes from helping people find answers faster, improving staff efficiency, and making services easier to access. From GXA and GXI to intelligent search, conversational service delivery, and AI-powered workflow automation, we’re helping agencies deliver faster answers, greater efficiency, and deeper insight.
Residents don’t think in terms of departments, agencies, or systems—they simply want to accomplish a task. Yet many organizations still rely on disconnected experiences that create unnecessary friction. By connecting people, programs, data, and workflows, agencies can deliver more seamless resident journeys, integrated services, and better outcomes across every interaction.
Digital transformation creates value when it improves outcomes: faster service, better access, less friction, and more time focused on mission-critical work. Our investments in digital services, workflow automation, customer experience, and intelligent service delivery are designed to help organizations operate more efficiently and unlock capacity for higher-impact work.
Public sector innovation succeeds when it strengthens trust. As governments modernize, they must balance speed and efficiency with transparency, accessibility, accountability, and responsible governance. That’s why we continue to invest in accessibility, transparency, security, and responsible AI — helping ensure innovation remains trustworthy, inclusive, and built for public service.
These innovations represent some of the most significant advancements in the Granicus platform to date. Built around AI, intelligence, automation, and connected experiences, they extend across multiple products and solution areas while helping organizations deliver better outcomes for residents and staff.
Better serve every person in the community with actionable AI-powered intelligence. GXI Professional helps agencies turn fragmented signals into goal-driven action by understanding every citizen interaction, identifying the greatest opportunities to improve, and measuring the outcomes that matter most.
(Available)
Move from periodic surveys to continuous experience intelligence. The latest update to GXI Foundations introduces contextual, adaptive questions — powered by the same technology foundation as GXA — based on the resident’s journey to capture sentiment, satisfaction, and service performance in real time, helping organizations understand evolving community needs and improve experiences faster.
(Available)
Expand digital service delivery beyond websites and chatbots with support for voice interactions, text messaging, and social engagement channels. With GXA, residents can access information, complete transactions, and receive support using the communication methods they already use every day.
(Available)
New integrations with agenda solutions make public meetings easier to understand and navigate through conversational access to agendas, minutes, decisions, and meeting information. Residents can ask questions in plain language and quickly find relevant information without manually navigating documents.
(Available)
Connect conversational experiences directly to service request (311) workflows. Residents can create, manage, and track requests through natural conversation while organizations reduce friction, improve self-service, and accelerate resolution times.
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Bring AI-powered automation to complex government processes. New workflow agents help automate repetitive tasks, coordinate services across departments, and streamline high-volume operational processes while preserving transparency and oversight.
(Preview)
We’re bringing together the technologies, data, services, and expertise destinations rely on into a more connected framework designed around destination outcomes. DXC is a new way of integrating solutions to help destinations drive demand, book more meetings, strengthen stakeholder trust, and achieve key outcomes.
(Available)
Connect with your peers and learn more about their successes at this year’s Virtual Summit.
Better signals. Better decisions.
Meaningful engagement starts with understanding the people you serve. Recent innovations help organizations move beyond one-way communications and periodic surveys toward continuous insight, more personalized engagement, and measurable outcomes.
Federal Experience Cloud (Available): Help U.S. federal agencies accountable for enrollment, compliance, digital service delivery efficiency, and defensible reporting, Federal Experience Cloud is a secure, purpose-built engagement & analytics platform that delivers personalized digital experiences – combining FedRAMP authorized security, actionable intelligence, decision-grade insights, and an experienced team skilled in shaping and executing U.S. federal program strategies.
Contact data platform (Preview): By expanding visibility beyond existing subscriber databases and creating unified audience profiles, agencies can deliver more relevant communications, services, programs, and experiences to the communities they serve.
AI-powered survey agent (Preview): Accelerate survey creation with AI-generated structure, recommendations, and guidance. Teams can launch high-quality feedback programs faster while improving consistency and reducing the effort required to gather community input.
Participatory Budgeting (Available): Give residents a direct voice in funding decisions through structured budgeting experiences that increase transparency and align investments with community priorities. Organizations can strengthen trust, improve buy-in, and make decision-making more visible.
AI-powered text analysis (Available): Automatically identify themes, summarize sentiment, and surface insights from large volumes of open-ended feedback. Teams can spend less time manually reviewing comments and more time acting on meaningful community input.
Admin event logging (Available): Gain near real-time visibility into administrator activity through centralized security logging and audit reporting. Automated event monitoring helps strengthen compliance, support federal requirements, and accelerate investigation of potentially risky changes.
Unsuppress subscribers (Available): Restore delivery to previously suppressed email addresses without opening support tickets. Administrators can now bulk restore valid addresses, helping organizations recover communication reach faster and reduce disruption from temporary account issues.
Subscriber sign-up verification (Available): Strengthen subscriber security with email verification and one-time authentication during registration. New controls help improve data quality, reduce unauthorized subscriptions, and increase confidence in communication programs.
Learn more about Granicus’ Engagement & Sentiment (formerly EngagementHQ) solution.
Remove friction from every digital interaction
Residents want answers quickly and services that are easy to access. We’re helping agencies reduce friction, improve self-service, and create more intuitive digital experiences across every interaction.
Accelerate PDF accessibility compliance (Preview): Automatically evaluate, remediate, and validate PDFs against accessibility standards before publication. Agencies can accelerate remediation efforts, strengthen accessibility programs, and prepare for upcoming ADA compliance requirements.
Visit the accessibility resource hub to prepare for upcoming accessibility requirements with practical guidance on compliance, remediation, issue prioritization, and creating accessible government digital experiences.
AI search summaries (Preview): Transform traditional website search into an answer-based experience with AI-generated summaries and conversational follow-up. Residents can find information faster while agencies maintain the trusted search experience already built into their websites.
Searchable document libraries (Available): Create dynamic, searchable document libraries without manually maintaining document pages. Residents can quickly locate public records, reports, policies, and agendas while staff reduce content maintenance effort.
Video-enabled experiences (Preview): Bring websites to life with embedded video backgrounds and rich media experiences while maintaining accessibility and performance standards. New capabilities help agencies create more engaging digital experiences without custom development.
Scheduled publishing (Preview): Plan content updates in advance and automatically publish them at the right time. Communications teams can coordinate launches, announcements, and campaigns without relying on manual after-hours publishing.
Forms templates (Preview): Standardize form creation through reusable templates tailored to organizational requirements. Teams can launch digital services faster while improving quality, consistency, and governance across departments.
User governance & audit reporting (Available): Export user accounts, roles, login history, and access information into a single report. Simplifies governance reviews, access audits, and ongoing administrative oversight.
Service request transparency widgets (Available): Give residents direct visibility into requests, updates, comments, and nearby issues through embeddable self-service experiences. Increased transparency helps reduce support inquiries while improving trust and responsiveness.
OneLink mobile modernization (Preview): Deliver a more modern mobile experience with updated architecture, improved usability, and stronger platform support. Residents can more easily complete requests, receive updates, and access services from their preferred device.
SmartGov integration (Available): Automatically route service requests into SmartGov workflows, including code enforcement and maintenance processes. Integrated data sharing reduces manual effort and accelerates resident-to-resolution timelines.
Bot & spam protection (Preview): Protect digital services with built-in reCAPTCHA and configurable verification controls. New safeguards help reduce fraudulent activity, automated submissions, and unnecessary staff review.
Case viewer enhancements (Available): Improve productivity with faster performance, better search and filtering, inline task visibility, and mobile-friendly experiences. Staff can manage larger case volumes with fewer workflow interruptions.
Automated user retention & data governance (Preview): Automate retention, notification, deletion, and audit workflows to strengthen privacy and governance. Organizations can reduce compliance risk while improving oversight of citizen data throughout its lifecycle.
Build trust by demonstrating transparency
Government transparency depends on access, accountability, and confidence in public processes. Recent investments help agencies improve access to information, streamline public meeting and record request management, and strengthen governance practices.
Improve governance and transparency with solutions that help teams track decisions, streamline workflows, and maintain visibility across government operations.
Records request management performance investments (Preview): Ongoing investments in reliability, scalability, and speed, help organizations manage growing records request volumes with greater confidence.
FedRAMP security for RRM (Preview): Introduces a higher-security deployment option designed for public safety, criminal justice, and federal environments. Expanded compliance capabilities support stronger governance, auditability, and security requirements.
Enhanced RRM views (Available): Personalize records request workspaces through configurable layouts, display settings, and full-screen views. New controls improve visibility into critical information and streamline high-volume workflows.
Self-managed video captioning (Available): Add live captioning, searchable transcripts, and accessibility enhancements to public meetings. New capabilities improve accessibility while helping organizations meet evolving compliance requirements.
Agenda management enhancements (Available): New exports, numbering controls, and administrative improvements simplify agenda preparation and management. Customer-requested enhancements improve flexibility and efficiency across meeting workflows.
Public portal search & accessibility (Available): Improve the discoverability of public meeting content through full-text search and expanded accessibility capabilities. The public can more easily find information while agencies strengthen public access.
eComment modernization (Preview): Rebuild public comment and speaker request experiences on a modern technology foundation designed to improve accessibility, security, performance, and usability.
Accessible PDF viewer (Preview): Provide real-time accessibility controls for public documents, including contrast adjustments, font modifications, spacing controls, and keyboard navigation. Residents gain easier access to meeting information without requiring additional downloads.
VoteCast & Media Manager integration (Preview): Connect Agenda OE with voting, meeting management, and media systems through streamlined integrations. Meeting administrators can manage agendas, voting, attendance, and video workflows more efficiently.
SAML SSO for Legislate & Agenda OE (Preview): Allow elected officials and staff to access systems using existing organizational credentials. Simplified authentication improves security, usability, and administrative oversight.
Faster permitting. Stronger compliance.
Organizations need compliance workflows that move quickly without sacrificing governance, accuracy, or accountability. New investments simplify operations while improving visibility and responsiveness.
Advanced people search (Available): Quickly identify the correct individual across permits, licenses, and records through improved search precision and new filtering options. Enhanced matching and role-based filtering reduce manual review time, improve data accuracy, and help staff work more efficiently.
Modernized user experience (Available): A cleaner, more intuitive interface improves navigation, readability, accessibility, and everyday usability across permitting and licensing workflows. Staff can complete tasks faster, reduce friction, and onboard more quickly while benefiting from a foundation designed for future innovation.
Future-ready document storage (Available): Enable scalable, secure document management through AWS-backed cloud storage architecture. Organizations gain the flexibility to support growing document volumes while improving resiliency, performance, security, and compliance readiness.
Streamlined submittal management (Available): Easily drag and drop files directly into Notes and Submittal tabs, eliminating unnecessary steps and making document management faster for both staff and applicants. This streamlined experience reduces user friction, improves efficiency, and helps agencies deliver a more modern permitting experience.
Improved submittal notification (Available): When applicants upload revised documents, this will automatically re-trigger submittal notifications so staff can quickly identify and review updates. This enhanced visibility helps streamline collaboration, reduce bottlenecks, and deliver a faster experience for both agencies and applicants.
Expanded permit API (Available): Accelerate integrations with expanded permit API endpoints that provide access to workflows, parcels, contacts, valuations, conditions, and related permit resources, making it easier to connect our solution with the other systems agencies rely on every day.
Workflow audit services (Available): Gain expert guidance to evaluate workflows, configurations, and operational processes against best practices. Structured assessments help organizations identify improvement opportunities, optimize performance, support growth, and maximize the value of their permitting investments.
Quarterly revenue reporting (Available): Consolidate short-term rental revenue data into a single view with flexible reporting and export options. Teams can more easily support auditing, tax administration, financial reporting, and enforcement activities while identifying high-value properties and emerging trends.
STR + licensing insights (Available): Bring permitting and short-term rental compliance information together in a unified operational view. Licensing status is surfaced directly alongside listing data, helping teams accelerate enforcement decisions, reduce manual research, and improve compliance visibility.
Turn destination strategy into measurable impact.
Destination organizations increasingly operate at the intersection of marketing, community development, visitor experience, and economic impact. Our latest innovations help connect those efforts into a more unified platform experience.
Learn about Destination Experience Cloud
Destination Experience Cloud (DXC) (Available): Brings together destination technologies, services, data and insights, and expertise into a more connected framework designed around destination outcomes. DXC helps organizations align teams, simplify planning, improve visibility, and better demonstrate economic impact across marketing, sales, and engagement efforts.
Destination canvas (Available): Introduces a modern website foundation designed to improve performance, accessibility, and readiness for AI-powered discovery. Destination organizations can modernize digital experiences while supporting the way travelers increasingly research and plan trips.
Schema & discovery enhancements (Preview): Expanded structured data support helps search engines and AI systems better understand destination content across listings, events, blogs, FAQs, and key pages. These improvements strengthen discoverability and increase the value of existing content investments.
AI visibility & search reporting (Available): Gain visibility into how travelers discover your destination across both traditional search and emerging AI-powered experiences. New reporting helps teams understand evolving discovery behaviors and better communicate performance to stakeholders.
Search & visibility optimization services (Available): New service packages combine traditional SEO, AI visibility insights, reporting, and analyst guidance into flexible engagement models. Destination organizations can scale support based on their goals, maturity, and available resources.
Shared Services CRM roadmap (In Progress): Shared Services gives your organization cleaner data, stronger reporting, and a clearer path to ongoing improvements by bringing together CRM 3.0 and CRM Apex into a more unified CRM experience. Shared Services helps create a more connected view of member and partner data, with more flexible reporting through Data Engine and a faster path to CRM innovation.
CRM performance & security improvements (In Progress): Ongoing investments in cloud infrastructure, platform performance, and multi-factor authentication strengthen reliability, security, and day-to-day usability. These improvements create a stronger foundation for future CRM capabilities and modernization efforts.
Sports Sales Group (Available): Sports-specific workflows, reports, integrations, and opportunity management tools bring sports tourism sales into a dedicated CRM experience. Sales, services, and partner teams can collaborate more effectively while tracking the growing economic impact of sports tourism.
Momentus Elite integration (Available): Automatically bring venue-confirmed booking data into CRM workflows. Sales teams gain direct visibility into Momentus booking activity, eliminating manual status checks, and improving coordination between destination organizations and venue partners.
MeetingMatch (Available): Give your sales team a prioritized, destination-specific view of the meetings market, built around the opportunities most likely to fit, book, and matter for destination. Powered by machine learning, MeetingMatch keeps that ranking current as conditions change, so your team always focuses its time where it matters most.
MINT+ Meeting Profile Enhancements (Available): The redesigned Meeting Profile gives sales teams a single workspace to see a meeting’s history, patterns, contacts, and MeetingMatch insights, so there’s no more jumping between tabs to piece together the picture. Teams can qualify opportunities faster and decide how to engage, all from one view.
Data Engine report builder – major update (Available): Create flexible, stakeholder-ready reports that combine KPIs, visualizations, narrative context, and branding into a single reusable experience.
Data Engine Extranet integration (Preview): Increase partner engagement and create more opportunities to keep listings and program information up to date by giving partners direct access to personalized performance data through the extranet.
Eventsforce enhancements (Available): New capabilities for group waitlists, registration management, source tracking, and marketing attribution provide greater control over event performance. Teams can better understand what drives registrations while delivering a smoother experience for attendees and groups.
Learn about Frederick case study
At this year’s Virtual Summit, you’ll hear directly from the leaders, practitioners, and product experts shaping the next generation of government experience. Explore the innovations, customer stories, and ideas driving better outcomes across the public sector.
