Service request management solutions, such as non-emergency 311 requests, give governments the means to deliver services more efficiently and effectively. Through user-friendly interfaces, intuitive navigation, and self-service options, residents can interact with government agencies in a more convenient and streamlined manner with Granicus’ OneView.
Key takeaways:
- Understanding the benefits of digitizing 311 services
- Navigating resident expectations for reporting and tracking non-emergency 311 service requests
- Offering online and mobile options for 311 services to improve community engagement