Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

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govAccess

Improve Online Access to Government Information and Services for Your Community 

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Today, residents expect digital access to government information and services. However, navigating bureaucracies to find such information and services online can be challenging. In the first session of this four-part webinar series, we address how governments can develop seamless digital experiences and services to alleviate frustration, foster trust, and surpass resident expectations.

Key topics covered:

  • Utilizing human-centered design best practices to craft end-to-end resident journeys that enhance satisfaction.
  • Designing websites with user-friendly navigation, plain language, multilingual capabilities, and more to bridge communication barriers with residents.
  • Implementing predictive search functionality to make it easier for residents to locate necessary information promptly, thus promoting accessibility, equity, and inclusivity in government services.

Watch session one on-demand to learn these essentials of crafting positive digital experiences. Join us for session two where we explore how to streamline services to work for your staff and residents.

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