Serve the public in the way they want: Government meetings online and on-demand; automated language and accessibility tools; email and SMS messaging; information hubs optimized for desktop and mobile; and more.
Granicus’ Customer Experience Services combines human-centered strategies with our 330 million-strong opt-in subscriber network to grow your audience and bring them from awareness to action.
See 80% fewer walk-ins, reduce costs, generate revenue, and ensure a better experience for all with digital services like permitting and licensing, public records requests, 311 and service requests, websites, engagement hubs, and online forms.
Provide more relevant government services by engaging and communicating with your community using targeted outreach strategies, two-way feedback channels, and data to create a clear view of who you serve and what they want from their government.
Increase operational efficiency by 25-80%, recover lost revenue streams, and streamline workflows and compliance by automating public records requests, meetings and agenda management, short-term rental compliance, and other complex, time-intensive tasks.
Give your residents, business owners, and visitors 24/7 access to the most accurate, jurisdictionally relevant information without the frustrations of searching the website, contacting a call center, or walking into an office. Transform your service experience with the most advanced AI agent purpose built for effortless access to government.
The City of Olathe set out to create a digital transformation, but instead, they got a more transparent, informed, and united city. With the Government Experience Cloud at the center, City of Olathe modernized government operations from top to bottom.
King County Elections knew they wanted to increase Washington’s voter turnout, they just didn’t know how. Partnering with the Granicus Experience Group, we worked to increase transparency in the vote-by-mail process, which led to higher turnout in elections.
In the first two years of working with Granicus Experience Group (GXG), Department of Veterans Affairs National Center for PTSD increased subscribers by 275% and increased annual pledge support 400% during PTSD Awareness Month.
Coos Bay wanted a new website, but what they got what an integrated communication platform and engaged users. Through active listening, clients and staff participated in making their digital presence everything they needed.
![The State of Digital Government [Report] Post Image](https://granicus.com/wp-content/uploads/resource-featured-large-state-of-digital-government-report-768x307.jpg)
