Security is a top priority at Granicus. We appreciate and value our clients and partners as well as the security research community — those who cooperate with us to proactively and responsibly disclose security vulnerabilities so patches can be made available.
If you have questions regarding potential vulnerabilities in a Granicus product, please contact us based on the following qualifications.
Submit a support ticket through the Customer Support Portal for any suspected security vulnerabilities in a Granicus product, service, or system.
Email findings to security-alert@granicus.com
Please contact Madeline O'Phelan at madeline.ophelan@granicus.com.
For the protection of our clients and our own systems and infrastructure, Granicus does not disclose or discuss security issues until our internal research is complete and any necessary patches are available.
We ask that all who report comply with the following guidelines when reporting a vulnerability:
We are committed to working with those who report issues via these guidelines, and we aim to quickly resolve any issues (confirming the report within one week of submission).