Granicus Blog
Reach the Public - The latest in government thought leadership
3 Examples of Digital Tools Helping Government Accomplish More for Less
At a time when the public sector is coping with tremendous demand for services, many organizations must cut budgets while maintaining their heavy workload. With the “do more for less” mantra, agencies are turning to digital solutions to accomplish their goals. In the past, aligning meaningful technology with citizen engagement expectations meant making giant investments… Read more »
(Event Recap) Death to the Memo: Digital Tools to Deliver, Track and Improve Internal Communications
When you send communications to your employees, do they open them? Do they engage with the material? Do they even know a message went out? If you answered no or I don’t know to any of those questions, it may be time to revamp your internal communications strategy. Reworking how you communicate with your internal… Read more »
How the Yellow Ribbon Fund Supports Injured Veterans
Most of us will never experience the type of trauma that Michael Wilson has. In the aftermath of a 2010 IED incident in Afghanistan, the former U.S. Marine officer was left with a brain injury, cognitive impairments, a speech impediment and emotional and physical scars. He knows firsthand just how important strong community support can… Read more »
Why Government Agencies Should Care About Website Accessibility
As technological progress marches forward, organizations must take care to ensure that their digital services are available to people regardless of ability. Accessibility is especially critical for government, because if a person with disabilities can’t get to a website, they could miss out on critical government services—including those that might directly benefit them. As a… Read more »
7 Essential Steps to Help Drive Program Success
It’s all very well building a shiny new portal or slick website that promises an easy customer experience AND efficiency savings for your organisation, but what if no one knows it exists? What if it goes unused? These were questions asked during the “If You Build It, Will They Come?” workshop at the 2018 Granicus… Read more »
Lessons from the UK: Channel Shift in the Public Sector
As budgets continue to shrink and expectations continue to rise, government has to explore different ways to effectively drive their mission. Shifting to digital channels of engagement with citizens is one way to save money and increase efficiency. But achieving channel shift is challenging with outdated tools. Fortunately, our friends across the pond have been… Read more »
Security Essentials in the Digital Age
In a world under constant threat from viruses, phishing attempts and other security issues, it’s more important than ever for your agency to protect citizen information. During the 2018 Granicus National Summit, attendees heard about the importance of the Federal Risk and Authorization Management Program (FedRAMP) and why every Granicus solution is built with a… Read more »
The Importance of Transforming Access to Citizen Services
Every government employee has a role in improving citizen services, whether that’s by streamlining processes or ensuring digital forms are easy to understand and complete. To drive these changes, many agencies are harnessing the power of technology, specifically improved digital communications. Transforming access was among the topics of discussion at the Granicus National Annual Summit… Read more »
Maximizing the Public Sector Channel Shift with Modernized Comms Tools
Today we’re used to engaging with government by tweeting, email, web surveys and more. But take a step back and think to 100 years ago—nothing was the same. The only way to interact with your government was to write letters, visit city hall in person or attend open forums. But channels have shifted dramatically as… Read more »
Creating Citizen-Centric Communication
With so many channels and services available, it’s often difficult for government agencies to determine the best way to reach their constituents. At the 2018 Granicus National Summit, we asked three public servants to explain how their agencies chose a digital path forward that effectively engaged their citizens. Our speakers included: Chip Harman, Content Strategy… Read more »