The Granicus Customer Experience Services (CXS) team empowers governments to design, support, and deliver exceptional services that drive measurable social outcomes.
Our extensive experience, demonstrated through a history of successful engagements, empowers us to help governments deliver the best possible experience solutions.
Granicus technologists, strategists, and customer success specialists integrate seamlessly into your team, dedicated to enhancing the health, impact, and efficiency of your government programs both now and in the future.
As the leading government technology provider, Granicus understands the digital services journey and has the necessary technology, expertise, and dedication to deliver meaningful, measurable outcomes.
As the leading government technology provider, Granicus understands the digital services journey like no other, and stands ready with the technology, expertise, and dedication needed to deliver meaningful, measurable outcomes. Through an integrated model that brings together purpose-built software and flexible, expert-led services, we help agencies launch faster, adapt continuously, and maximize long-term value.
We’ll help you smoothly launch your operations with our decades of experience, proven methods, and diverse training opportunities. Whether through tailored sessions or accessible resources, our expertise ensures you hit the ground running and achieve your goals efficiently.
Each year, your personal Granicus advocate will meet with your team to review your current performance and highlight opportunities for growth or improvement. This is an excellent chance to see what you’ve achieved, examine your goals, and develop a plan for the future.
GXG is Granicus’ digital agency focused on citizen experience and digital engagement, providing human-centered strategies, data-driven insights, and hands-on consultancy services. We design custom solutions and achieve measurable outcomes for our customers.
Tailor your experience with Granicus with our flexible Experience Services Catalog designed to support your goals through continuous improvement and ongoing optimization. Your Experience Partner will guide you to choose how and when to activate the right service at the right time to strengthen performance, improve digital experiences, and accelerate outcomes.
The Experience Services Catalog offers a mix of on-demand learning and expert-led engagements — from multichannel strategy and UX best practices to workshops, audits, and optimization services. With guided planning and credit-based flexibility, you can continuously adapt, achieve and maintain compliance, and realize more value from your investment.
Our support team is here for you when you have technical issues or questions. Granicus offers extensive coverage, with dedicated live events and critical incident support. Visit our Support Portal to submit a ticket or review past and current cases.
