Date: Wednesday, August 7, 2024
Time: 1:00 PM [ET] | 10:00 AM [PT]
Duration: 45 min
Cost: Free
In government service delivery, grasping resident needs and expectations is crucial. This webinar delves into leveraging historical activity data, benchmarking for ongoing enhancement, and implementing success plans to surpass audience expectations and foster service excellence.
Key topics covered:
- Establishing centralized service hubs to monitor and oversee service requests from start to finish.
- Boosting community engagement through personalized communications and outreach initiatives.
- Crafting a digital roadmap for success to drive innovation year after year and enhance long-term service delivery results.