Customer Support

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Granicus Customer Support

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Committed to Client Success

Granicus proudly serves over 4,000 government organizations of all sizes. No matter how big your goals, we have the knowledge, training, and resources to help you achieve them.

24/7 Coverage

At Granicus, we strive to consistently exceed customers’ expectations while ensuring their continued success within our applications 24 hours a day, 7 days a week.

Flexible Support Options

Delivering client education at an unprecedented level while supporting all inquiries that come into the team via web, phone, or email.

Our Guarantee

We work through the resolution, providing tools and resources that allow our clients to consistently improve their usage and understanding of all aspects of our applications.

The Same Standards No Matter the Customer Size

Granicus supports full organizations­—whether it is a small city or the largest federal agency—so they can accomplish missions and improve outcomes through effective digital engagement and process management. We’ll let our customers tell you more about it.

  • Get 24/7 coverage no matter your timezone
  • Gain access to knowledge from solution experts
  • Continuously improve usage and understanding of Granicus solutions

Hear From Our Customers

We are committed to providing world class customer service, which means getting your questions answered as quickly as possible and providing a delightful experience along the way.

Kathy Peters

Monroe County, Florida

“The customer support on the other end of the line always delivers a genuine effort to understand the issue and work together until a process is understood, an issue is resolved, whatever the case may be at that moment. I simply can’t speak more highly of the customer support always received when needed the most.”

Monica Mathewson

Ysleta Independent School District, Texas

“I am just beside myself at the quick responses I receive from customer service.”

Melissa Kitts

Colusa County, California

“I have had nothing but great experiences with support. When I send a request, it’s done quickly and efficiently. We rely on this program heavily, so it’s important for us to have good support.”

We’re Here to Help

1

Online Portal

All of our products are supported under this simple portal: support.granicus.com.

2

Email Us

Send us an email at support@granicus.com and we'll get to your question right away.

3

Call Us

For urgent issues requiring immediate support, call our designated customer support line at 800-314-0147 and speak to a real person.