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govService Permitting

Streamline Permitting Applications

Applying for a permit is unnecessarily time-consuming and tedious for residents, frequently requiring an in-person, paper-based interaction. Meanwhile, government employees waste time gathering applications and supporting documentation, transferring data between departments for approval and input, and processing incomplete or ineligible applications.

Improve Service

Residents can easily submit permit applications digitally with our user-friendly Customer Portal. 

Provide a modern experience

Residents use the online portal to apply, submit documents, and track the status of their applications.

Customize workflows

Automate communications with customers—including status updates, renewal reminders, and more— all without staff intervention.

Increase efficiency

Send request data to the appropriate team automatically, to keep applications moving forward.

Better Service, Fewer Hassles

Manage your permit applications and renewals with ease. By automating the process and providing a self-service customer portal for your residents, govService allows you to streamline permit management without needing to hire additional staff.  

Channel agnostic

Though optimized for resident self-service, govService allows staff to handle customers' requests no matter how they arrive (digitally, by phone, in-person, or by mail).

Easy management

No-code interface means that almost any staff member can launch or modify permitting forms and workflows independently, without relying on third-party consultants.

Save time, cut costs

The govService Staff Portal streamlines workflows by automating data transfers and easing intra-agency communications.

Increase compliance

Streamlined permitting and 24/7 availability makes it easy for residents to complete the application and renewal process.

Automatic request routing

Conditional logic ensures requests and all supporting documentation are routed to the right department without staff intervention. 

Increased transparency

Residents can use the Customer Portal to track their applications through the approval process from submission to review to approval/denial without contacting staff. 

Granicus govService PermittingSchedule a Demo Today

Granicus specializes in developing eGovernment & eBusiness software solutions that automate manual processes and improve productivity. Schedule a demo and learn how streamlining permitting can benefit your organization.

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