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Granicus Customer Support

Our goal is to supply you with the best possible customer service across all Granicus products and solutions. We look forward to helping you make the most of your Granicus platform.

One Support Team, One Point of Contact

Need support? We’ve got you covered. Reach out to us in one of these ways.


Drop us a note at: support@granicus.com
Call us at: 1.800.314.0147


Browse support information and submit tickets at: support.granicus.com


Current System Status for Granicus Services and Applications: status.granicus.com

Hours of standard support operation 8:00 A.M. – 8:00 P.M. Eastern Time. Critical issues are handled 24/7.

Communications Cloud Subscriber Support:

Web: subscriberhelp.granicus.com
Email: subscriberhelp@granicus.com
Phone: 1-800-439-1420 (US)