• Technology Built for Government

    Granicus provides the first and only unified Civic Engagement Platform for government - bringing together website management, digital communications, 311 service requests, online transactions, records management, and meeting transparency.

    • Granicus Customer Support

    Our goal is to supply you with the best possible customer service across all Granicus products and solutions. We look forward to helping you make the most of your Granicus platform.

    One Support Team, One Point of Contact

    Need support? We’ve got you covered. Reach out to us in one of these ways.

    Contact

    Drop us a note at: support@granicus.com
    Call us at: 1.800.314.0147

    Portal

    Browse support information and submit tickets at: support.granicus.com

    Status

    Current System Status for Granicus Services and Applications: status.granicus.com

    Hours of standard support operation 8:00 A.M. – 10:00 P.M. Eastern Time. Critical issues are handled 24/7.

    Communications Cloud Subscriber Support:

    Web: subscriberhelp.granicus.com
    Email: subscriberhelp@granicus.com
    Phone: 1-800-439-1420 (US)

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