Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

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Granicus Customer Support

Our goal is to supply you with the best possible customer service across all Granicus products and solutions. We look forward to helping you make the most of your Granicus platform.

One Support Team, One Point of Contact

Need support? We’ve got you covered. Reach out to us in one of these ways.

Contact

Drop us a note at: support@granicus.com
Call us at: 1.800.314.0147

Portal

Browse support information and submit tickets at: support.granicus.com

Status

Current System Status for Granicus Services and Applications: status.granicus.com

General live support hours are 8am – 8pm EST, Monday – Friday. Granicus is closed on U.S. Federal and U.K. holidays. Critical issues are handled 24/7.

govDelivery Subscriber Support:

Web: subscriberhelp.granicus.com
Email: subscriberhelp@granicus.com
Phone: 1-800-439-1420 (US)

OpenCities Support: 

Help Center: support.opencities.com