Empowering government to build better resident and employee experiences and get more value out of their civic engagement technology.

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Granicus Customer Support

Our goal is to supply you with the best possible customer service across all Granicus products and solutions. We look forward to helping you make the most of your Granicus platform.

Our support team is here to help

Need support? We’ve got you covered. Reach out to us in one of these ways.


Drop us a note at: support@granicus.com
Call us at: 1.800.314.0147


Browse support information and submit tickets at: support.granicus.com


Current System Status for Granicus Services and Applications: status.granicus.com

General live support hours are 8am – 8pm EST, Monday – Friday. Granicus is closed on U.S. Federal and U.K. holidays. Critical issues are handled 24/7.

govDelivery Subscriber Support:
Web: subscriberhelp.granicus.com
Email: subscriberhelp@granicus.com
Phone: 1-800-439-1420 (US)

OpenCities Support:
Help Center: support.opencities.com

GovQA Support:
Customer Support Center

EngagementHQ Support:
Customer Support Center