With a population of about 1 million people, Nova Scotia is Canada’s second-most densely populated province and second-smallest province by area.
To support the provincial economy, the government uses technology to make operations more efficient, increase compliance with regulatory requirements, and improve services to residents and businesses. Nearly 20 years ago, the Nova Scotia government began to implement a shared services approach across all provincial departments and started using the govService Amanda platform to manage business licensing. Since 2012, Nova Scotia has used Amanda as an enterprise platform to manage new business programs that require a permit or license – this has driven their efforts to be more resident-centric.
- ~30 government programs are managed on Amanda
- >1,400 Nova Scotia government employees use the platform
- >500 types of licenses, permits, inspections, and more are managed with Amanda
- ~400,000 transactions worth more than C$500 million are processed annually
- C$5.5M saved by the province annually
- >25 SYSTEMS Amanda integrated with more than 25 other enterprise systems