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govDelivery

CX Reimagined: How-to Create Equitable Experiences

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Digitizing government services provides a unique opportunity to engage and serve the public. But is your agency ensuring equitable access to program benefits?

Building an inclusive, transparent federal government starts with strategic communications that drive program awareness and action. Governments benefit from communication strategies that create thoughtful interactions along the journey to enhance the digital experience.

Join this session to hear a government experience expert provide insights into:

  • SMS messaging strategies that aid in reaching the underserved
  • Targeted communications that build trust and transparency
  • Benefits of digital services to increase participation
  • And more!

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