Delivering human centered outcomes

The Granicus Customer Experience Services (CXS) team empowers governments to design, support, and deliver exceptional services that drive measurable social outcomes.

Happy government manager

Grow and succeed with Granicus

Our extensive experience, demonstrated through a history of successful engagements, empowers us to help governments deliver the best possible experience solutions.

Granicus technologists, strategists, and customer success specialists integrate seamlessly into your team, dedicated to enhancing the health, impact, and efficiency of your government programs both now and in the future.

As the leading government technology provider, Granicus understands the digital services journey and has the necessary technology, expertise, and dedication to deliver meaningful, measurable outcomes.

Manager supporting team

Elevate the human connection with your digital services

As the leading government technology provider, Granicus understands the digital services journey like no other, and stands ready with the technology, expertise, and dedication needed to deliver meaningful, measurable outcomes.

Implementation Services

We’ll help you smoothly launch your operations with our decades of experience, proven methods, and diverse training opportunities. Whether through tailored sessions or accessible resources, our expertise ensures you hit the ground running and achieve your goals efficiently.

Learning Center, Granicus University, and govCommunity.

Team growth and success

Customer Success

Each year, your personal Granicus advocate will meet with your team to review your current performance and highlight opportunities for growth or improvement. This is an excellent chance to see what you’ve achieved, examine your goals, and develop a plan for the future.

Team growth and success

Granicus Experience Group (GXG)

GXG is Granicus’ digital agency focused on citizen experience and digital engagement, providing human-centered strategies, data-driven insights, and hands-on consultancy services. We design custom solutions and achieve measurable outcomes for our customers.​

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Team growth and success

Customer support

Our support team is here for you when you have technical issues or questions. Granicus offers extensive coverage, with dedicated live events and critical incident support. Visit our Support Portal to submit a ticket or review past and current cases.

smiling support
“My favorite thing about the website process was Granicus adapting during the development phase to give us exactly what we needed. They adapted to our branding and the marketing tools we already had in place.”
Nabeha Zegar
Communications and Marketing Director, Village of Orland Park
Success story
Planning meeting
“The team provided training and support throughout the project and helped us reimagine how we present services and information... We would highly recommend this platform and this team to anyone who is looking to improve their website or online services.”
Neal Conway
Communications Coordinator, Kalamazoo, Michigan
Success story
Planning meeting
“Regular chatting with your team helped us identify what we needed, our hopes and dreams... What you are doing for us now is helping us speak out loud in the community. Granicus is the tools we are using to do that, but you are also helping us serve our community better.”
Nichole Rutherford
Assistant City Manager, Coos Bay, OR
Planning meeting
“We had only a few key people making decisions, so our job was to clear the blockers on our end. We trusted the Granicus team to make [the rest of the project] easier for us."
Mayor Chris Kostik
Credit River, MN
Planning meeting
“The project management was awesome!.. Amanda was a rock star. Her communication was clear and timely, she was patient, knowledgeable and I felt very supported throughout the process. In the end, it felt like a team effort.”
Zara Bish
Gilbert, Arizona
Planning meeting
“Our Project Manager Rachel was extremely helpful, pleasant, informative, and communicative. She truly did make the process as easy as possible, answering any questions we had and managing everything perfectly. She is FANTASTIC.”
Jessica Walsh
Lauderhill, Florida - Performing Arts Center
Planning meeting
“Jesse struck the right balance of understanding and consulting, which I very much appreciate as a former consultant myself. She juggled many internal and external influencers here at the City of Sunnyvale.”
Jennifer Garnett
City of Sunnyvale, California
Planning meeting

Get the most out of Granicus

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Join the Granicus family

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