BENCHMARK REPORT

2024 Services benchmark report

Granicus in conjunction with Flashvote surveyed more than 225 government employees about the challenges they faced in 2024 building these digital experiences in government services.

Major takeaways:

How agencies think about technology.
The most impactful online services for government.
Barriers to digital growth in agencies.

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Meeting public expectations with modern services

As the public develops “digital-first” expectations in other areas of their daily lives, governments have worked to create service delivery experiences that not only meet the needs of the public but also save valuable staff time, boost morale, and increase trust.

With the help of online tools, innovative governments are now creating user journeys that make it easy for citizens to find the information they are looking for, connect them with the services they care about and need, and capture feedback to better understand them and personalize their experiences.

Download the report to make sure you’re getting the most out of your digital services.

Insights to shape the future

2024 Website trends benchmark: A focus on improving access and ease of use

2024 Public communications benchmark: Making stronger connections to deliver better experiences

2024 Civic engagement benchmark: Discovering what matters to your community

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