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Improve service delivery

Deliver better services by streamlining user interactions, enhancing efficiency, and leveraging data to improve the customer experience.


Digitize the whole-of-government experience

Service Cloud helps governments create digital experiences that build trust and strengthen communities.

Bring your whole government online

Digitize every government service — from 311 requests to permits and licenses to forms and compliance — so you can go paperless, reduce resident frustration, create online payment options, and save government time and money with better service delivery outcomes.

Official digital government portal for all services. Recent requests and active requests listed.

Enable self-service

Empower a more independent community with digital and automated services, leading to up to 80% fewer walk-ins and phone calls on average, reducing costs and freeing staff to focus on the things that matter.

Granicus Service Cloud user-facing dashboard displaying popular services for citizens

Increase adoption and satisfaction

Make sure everyone knows your digital government is open for business with the tools to build an audience and speak to them in their language, through their preferred channels. Then, use what you learn about the community to create more relevant government experiences.

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Use data insights to measure and improve

Digital services allow you to collect, evaluate, and incorporate user data from across the organization to inform strategy, deliver more relevant services and experiences, and get better over time, with hard data to show what’s working and what isn’t.

Granicus Service Cloud dashboard view of analytical data insights depicting how citizens use public sector forms.

Delivering exceptional services

The City of Grand Rapids looked to increase its ability to serve residents while maintaining — and even increasing — top-notch customer service. Using solutions under the Service Cloud, Grand Rapids moved more than 250 services online, reduced walk-ins by 79%, and enabled more than 180,000 people to complete transactions at any time, on any device.

"[Service Cloud] has been nothing less than transformational for the City of Grand Rapids. We didn't just redesign the website; we redesigned the way our city does business."
Becky Jo Glover
Chief of Customer Service and Innovation, City of Grand Rapids, Michigan
Success story
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Serve your community

Explore how Service Cloud helps governments deliver better digital experiences.

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See how others have built trust while saving time and resources


Learn more about delivering quality government services from our growing Granicus community


Service Cloud

Tools to simplify and increase online self-service, reduce calls and walk-ins, and build trust with your constituents.

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Partner with Granicus to build exceptional digital government experiences

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