Chief Customer Officer

Gabriele “G” Masili

G joined Granicus in 2022 bringing 25 years of executive leadership in customer experience, success, and support in technology companies, with a track record of designing, building, and delivering world-class experiences serving billions of customers globally. A passionate Diversity, Equity & Inclusion advocate, G led teams of thousands across 40 geographies. An evangelist and thought leader, he is host of #GPoV on LinkedIn Live, frequent keynote speaker, and advisory board member for CCW – world’s largest customer contact event series. Most recently, G was Microsoft’s Chief Digital and Technology Officer for Customer Experience and Success, responsible for digital-first customer experience, success and support, data and technology across all Microsoft products and customer segments from governments to consumers. Prior, he ran worldwide customer experience and support for Amazon’s Digital Services and Devices.

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