BENCHMARK REPORT

2024 Public Records Benchmark Report

The 2024 Public Records Complexity Benchmark Report from Granicus quantifies actionable trends in the public records space, pointing to a growing demand for government transparency.

This statistically significant data can be used to understand the mechanics of the public records process — including those complex factors that cause delays in response times.

Going back to 2018, the report offers proof of the impact of significant events on information sharing, forecasts the future state of the industry, and supports tech investments to streamline workflows.

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Unpacking the rising complexity of public records

“Dramatic increases in public record complexity can be linked to a number of factors,” explains Dan Huizinga, Granicus GovQA product manager.

“New record types like bodycam video; online meeting recordings, transcripts, and in-meeting chats; as well as evolving AI- and chatbot-generated requests can all contribute to increasing complexity. Add external forces like extreme weather, political scrutiny, vexatious requests, and staffing challenges, and it’s easy to see why records managers who have yet to begin the process of automating request management are exhausted.”

Discover and share insights on public records complexity

The 2024 Public Records Complexity Benchmark Report includes anonymized data from state, county, and city government agencies across the U.S. and assesses the complexity of fulfilling public records requests by weighing factors such as:

Request volume
Quantity of response documents
Size of response documents
File types
Average user interactions
Total time spent processing

Download the report to view the detailed data charts and analysis, then share the report with others in your organization who might benefit from a deeper understanding of the challenges facing public records managers today and tomorrow.

Keep exploring in the on-demand webinar