2026 GOVERNMENT EXPERIENCE VIRTUAL SUMMIT

From AI to impact: Building better government experiences

AI is no longer a future consideration for government — it is already reshaping expectations, operations, and service delivery. The urgent challenge now is turning momentum into measurable impact: better services, greater efficiency, stronger trust, and easier access for every community.

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SUMMIT OVERVIEW

Explore what’s next for government experience

Government leaders are moving from AI exploration to action, with growing pressure to modernize services while protecting trust, privacy, accessibility, and public value.

The 2026 Government Experience Virtual Summit (GXVS) brings together analyst insights, innovation showcases, customer stories, and peer discussions to help agencies understand what is changing now, what is working, and how to move forward responsibly with confidence.

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WATCH THE SUMMIT

From AI readiness to public impact

Session 1: Start here
Session 2: What’s possible
Session 3: See it in practice
Session 4: Put it into action
Session 1: Start here
Session 2: What’s possible
Session 3: See it in practice
Session 4: Put it into action

The reality government leaders are navigating

Understand what’s driving AI adoption and public impact.

WATCH SESSION 1

Making connected government services possible

See how to deliver faster, more connected services that residents trust.

WATCH SESSION 2

See real-world success from government leaders

Learn proven strategies from real government transformations.

WATCH SESSION 3

Building the foundation for success

Turn strategy into measurable outcomes and lasting progress.

WATCH SESSION 4

The reality government leaders are navigating

Understand what’s driving AI adoption and public impact.

WATCH SESSION 1

Making connected government services possible

See how to deliver faster, more connected services that residents trust.

WATCH SESSION 2

See real-world success from government leaders

Learn proven strategies from real government transformations.

WATCH SESSION 3

Building the foundation for success

Turn strategy into measurable outcomes and lasting progress.

WATCH SESSION 4
SESSION 1: BENCHMARK YOUR ORGANIZATION'S READINESS

The reality government leaders are navigating

Artificial intelligence has broadened the scope of what’s possible in digital government. Leaders now face pressure to act, prove value, and scale responsibly while managing risk, trust, data readiness, workforce change, and community expectations. This session explores how agencies can move from pilots and promises to production-ready AI that delivers measurable public impact.

 
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RECOMMENDED NEXT STEP

Wondering how your organization compares?

AI momentum is accelerating, and leaders need a clear view of where their organization stands. Share your perspective in this year’s State of Digital Government survey and opt in for a personalized benchmark showing how your organization compares on the metrics that matter most.

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SESSION 2: CONNECT THE BUILDING BLOCKS OF MODERNIZATION

Making connected government services possible

Go behind the scenes of Granicus innovation to see how connected experiences turn modernization into measurable progress. This session shows how AI, data, workflows, digital infrastructure, and public-sector expertise come together across the Government Experience Cloud to help agencies act on signals, streamline operations, strengthen trust, and deliver faster, more effective services at scale.

 
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RECOMMENDED NEXT STEP

See what's working across government

Learn how government leaders are approaching AI adoption, modernization, and service delivery, and discover lessons that can help guide your organization’s next steps.

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SESSION 3: LEARN PROVEN STRATEGIES ACROSS THREE SESSIONS

Success stories from government leaders

See how government organizations are turning strategy into results. These sessions highlight practical examples, real outcomes, and lessons from teams modernizing services, improving engagement, and creating more connected experiences for the people and communities they serve.

Building smarter digital services

Jump to session A

Delivering more relevant engagement

Jump to session B

Modernizing public records operations

Jump to session C
SESSION 3A: ASSESS ACCESSIBILITY MATURITY

Building smarter digital services

Government leaders from Fayetteville, Ocala, and Aurora share how they are modernizing digital services with AI, better content, stronger workflows, and more accessible communication. The common thread: connected, resident-centered experiences that reduce friction, build trust, and help staff serve communities more effectively.

 
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RECOMMENDED NEXT STEP

Assess your digital service foundation

See where your agency stands today and use the Accessibility Maturity Model to identify the capabilities and next steps that can make accessible service delivery sustainable.

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SESSION 3B: LEARN FROM LEADING INNOVATORS

Delivering more relevant engagement

Government teams often struggle to connect audience data, participation signals, and feedback in ways that improve outreach. This session shows how Virginia DMV and Kingston, ON, use segmentation, testing, reporting, and feedback loops to create more relevant engagement, strengthen trust, and turn community insights into action.

 
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RECOMMENDED NEXT STEP

Elevate your community engagement strategy

Great engagement doesn’t happen by accident. Use this checklist to assess your organization’s engagement maturity, identify opportunities to better understand your audiences, and create more relevant experiences that strengthen trust and participation.

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SESSION 3C: EXPLORE EMERGING INNOVATIONS

Modernizing public records operations

Public records leaders from Clayton County, Newport News, and the Missouri State Highway Patrol share how rising request volume, larger files, staffing constraints, and compliance complexity are reshaping records work.

 
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RECOMMENDED NEXT STEP

Explore the future of GX

Discover the innovations shaping the next generation of government experience, from AI and automation to accessibility, analytics, and connected services. 

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SESSION 4: ALIGN STAKEHOLDERS AROUND EXECUTION

Building the foundation for success

Long-term government transformation succeeds when agencies move beyond technology alone and align strategy, expertise, adoption, and execution around a shared outcome. Featuring Philadelphia Water and the World Trade Center Health Program, this session shows how clear goals, trusted partnerships, audience understanding, disciplined launches, and continuous measurement help agencies activate better experiences, strengthen trust, and create measurable public impact over time.

 
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RECOMMENDED NEXT STEP

Turn vision into action

Bring stakeholders together, align priorities, map journeys, and create a roadmap for modernization with facilitator-led workshop experiences. 

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Have questions?

Connect with our team to explore how these ideas can support your organization’s goals and next steps.

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See what's possible

Explore real examples of innovation, service improvement, community engagement, and operational transformation.

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FREQUENTLY ASKED QUESTIONS

Explore common questions

No. AI is an important part of the conversation, but it is not the whole story. GXVS explores how government organizations are improving service delivery, strengthening engagement, modernizing operations, building trust, and creating better experiences for the people they serve. AI is most powerful when connected to the broader systems, processes, and expertise that drive meaningful public impact.

Start with “The reality government leaders are navigating” — It provides the context behind today’s modernization challenges and explores what separates successful transformation efforts from initiatives that struggle to gain traction. From there, follow the summit journey from strategy and innovation to real-world outcomes and long-term success.

Yes. Whether your organization is exploring new technologies, improving digital services, modernizing operations, or building a long-term transformation strategy, the challenges discussed throughout GXVS will feel familiar. The sessions focus on practical lessons, proven approaches, and real-world examples that can help organizations move forward with confidence, regardless of where they are today.

Success is no longer measured by technology adoption alone. Leading organizations are focusing on outcomes: better service delivery, stronger engagement, greater efficiency, improved accessibility, increased trust, and more meaningful results for residents and communities. Throughout GXVS, government leaders share how they are connecting modernization efforts to measurable public impact.

To better understand how organizations are tracking these outcomes, download the 2026 State of Digital Government Report. You can also participate in the upcoming 2027 State of Digital Government survey to compare your organization’s progress against peers and receive customized insights.

Across GXVS, you’ll hear from government leaders who are improving services, strengthening engagement, modernizing operations, and creating better experiences for the people they serve. Many of these efforts share a common theme: connecting strategy, technology, and organizational change to deliver meaningful outcomes.

The Digital Government Awards showcase organizations putting these ideas into practice. Explore recent examples of innovation and transformation across government, learn from previous winners, and nominate a team whose work is creating measurable impact for residents, staff, and communities.

Explore the Digital Government Awards.

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INNOVATION IN ACTION

Recognize leaders driving change

The ideas shared throughout GXVS are already creating results. Explore how government organizations are putting innovation into practice, learn from previous award winners, and nominate teams driving meaningful impact.

Explore the Digital Government Awards