govAccess

Norfolk Public Library Website Redesign

How a Public Library Refreshed Its Website for a Citizen-Friendly Experience

After 6 years, the Norfolk Public Library website was due for a redesign. It was looking outdated and not optimized for mobile devices, which accounted for 26% of traffic.

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Backed by research from Granicus design specialists, the new website gives 202,000 yearly visitors a great experience on any device. It also better promotes popular events.

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With easy navigation on any device, the new website brings citizens closer to the books, resources, and events they want. The simple govAccess CMS lets library staff update effortlessly.

243k

Residents Served

662k

Library Items

Local Norfolk

"One thing we love about govAccess is the CMS. It’s much easier to use compared to other solutions I’ve experienced.”

Cathy Thomann, IT librarian, Norfolk Public Library , City of Norfolk