With a well-designed digital experience, government can move away from relying on outdated, time-consuming processes, providing residents with the resources they need to accomplish tasks independently. Explore how the Granicus Government Experience Cloud can improve internal and external operations, community engagement, resident services, and trust in government.
Key takeaways:
- How to inform residents about available services
- Encouraging self-service to reduce call volume and walk-ins
- Which data to leverage for improving customer experience (CX)