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Revamping CX for a user-centric approach involves adapting tools to embody a service-oriented mindset.
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SPOTLIGHT STORY
Coos Bay, Oregon
Utilizing technology to redefine how you serve and engage with your community.
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Empowering change to shape the future
At Granicus, our mission is to help better engage governments and the people they serve. Join our team and be a part of something exceptional.
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Veterans Affairs is poised to bring enhanced personalization to customer engagement
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Six essential types of SMS for government communications
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Measure what matters: 7 key metrics for effective email campaigns
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VA’s Digital Decade: 10 years of transforming how the agency connects with veterans
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Empathy in action: engaging constituents when progress stalls
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Five reasons government agencies should use SMS
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How Dunedin, FL, created the community’s go-to information source
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The ultimate SMS checklist for government
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How we did it: elevating short-term rental compliance with Yates County, NY
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AI and Innovation: County CIOs on the future of government policy and operations
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Journey Genius: How data and AI are revolutionizing customer experience
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