Government Experience Insights

GXI Foundations

Scale how you measure community sentiment and customer experience to get a clear picture of success — without manual effort or a big budget — with the no-cost, AI-driven Government Experience Insights (GXI) solution, GXI Foundations.

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A diverse group of people holding hands, symbolizing collective community improvement through the Granicus Government Experience Insight Foundations program.
OVERVIEW

Turn on always-on listening

GXI Foundations gives agencies a simple, no-cost way to continuously measure resident experience and sentiment. Powered by AI-driven, conversational prompts that adapt to the resident’s digital journey, the tool captures meaningful feedback in context, helping teams build a trusted baseline for improvement with minimal effort.

 
OUTCOMES

Power better outcomes with GXI Foundations

Using proven methodologies and a research-backed question bank, GXI Foundations captures key performance indicators like trust and satisfaction across community segments to identify audience needs, detect experience breakdowns, and drive smarter decisions.

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Achieve measurable results across your organization

Create a consistent view of resident experience and sentiment across services, audiences, and digital touchpoints.

Use short, conversational prompts to gather input at the right moment in the resident journey.

Compare trends against consistent measures and peer context so teams understand what good looks like.

Identify patterns, hotspots, and experience breakdowns so teams can prioritize the highest-impact improvements.

SELF-GUIDED DEMO

Demo the GXI Foundations experience

BENEFITS

Advance community engagement with always-on feedback

Track your progress against key metrics
Track your progress against key metrics

Evaluate performance across critical areas such as service delivery, trust, and public satisfaction.

Improve your website and digital experiences
Improve your website and digital experiences

Gather real-time input at every stage with methods tailored to each interaction’s context, reducing the time between feedback and action.

Understand public sentiment
Understand public sentiment

Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.

Enhance engagement strategies
Enhance engagement strategies

Improve response rates, increase transparency, and again the insights needed for human-centered innovation and community understanding.

Apply industry-leading methodology
Apply industry-leading methodology

Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.

Track your progress against key metrics

Evaluate performance across critical areas such as service delivery, trust, and public satisfaction.

Improve your website and digital experiences

Gather real-time input at every stage with methods tailored to each interaction’s context, reducing the time between feedback and action.

Understand public sentiment

Analyze community attitudes to uncover opportunities and drive initiatives that foster transparency, participation, and digital transformation.

Enhance engagement strategies

Improve response rates, increase transparency, and again the insights needed for human-centered innovation and community understanding.

Apply industry-leading methodology

Utilize scientific methodologies and standardized data collection techniques developed through a decade of collaboration with governments and domain experts.

GOVERNMENT EXPERIENCE INSIGHTS

Ready to turn community insights into tangible outcomes?

Start measuring community sentiment by securing GXI Foundations for your local government.

Get started
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RELATED RESOURCES

Dive deeper into GXI resources

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FAQ

GXI FOUNDATIONS FAQ

Getting GXI Foundations up and running is quick and easy. Follow these steps:

  1. Schedule a free consultation with a Granicus expert.
  2. Select the questions that are most relevant to your community.
  3. Add the embed code to your website and start watching your dashboard populate with responses.

GXI Foundations is designed as a no-cost offering that helps agencies begin measuring resident experience and sentiment without additional budget or manual effort.

GXI Foundations is free so more agencies can access high-quality experience insights, build a trusted baseline, and contribute to stronger benchmarks across the government community. As more agencies participate, benchmark models become more representative, giving teams more confidence when evaluating performance and prioritizing improvements.

GXI Foundations collects insights to help governments understand community sentiment and improve digital services. The data focuses on two main areas:

Community sentiment feedback — Measures public perception on key community themes, including:

  • Parks and recreation
  • Public works
  • Emergency services
  • Transportation and mobility
  • Public health
  • Utilities
  • And other local government services

Digital experience data – Tracks resident interactions with government services, such as:

  • Making payments
  • Applying for permits
  • Requesting information
  • Reporting incidents
  • And other digital government processes

We contracted with a third-party agency that specializes in local government community research to ensure the question set was unbiased.

We are using the 5-point Likert scale (strongly disagree, disagree, neutral, agree, strongly agree) to ensure valid responses and scoring/trending.

Yes, you can add your own custom questions, as well as hide default questions and themes that may not be relevant or important to you.

GXI Foundations uses short, conversational prompts that appear within the resident’s digital journey, helping agencies capture feedback in context without requiring residents to leave the experience. Visitors can open the chat interface to provide more details and context.

BEGIN THE JOURNEY

Ready to deliver exceptional outcomes?

Book a demo