Granicus appoints Donald M. Remy as independent board member

WASHINGTON, D.C. – Granicus, a global leader in customer experience technologies and services for government, today announced the appointment of Donald Remy as an independent member to its Board of Directors.

Remy joins Granicus’ board having built a highly impactful career over 30 years supporting mission-driven organizations and agencies advancing some of the nation’s most vital national interests, including as Assistant to the General Counsel at the U.S. Department of the Army, Deputy Assistant Attorney General for the U.S. Department of Justice, as well as prominent roles with global law firms, Fannie Mae and NCAA. Most recently as Deputy Secretary of the U.S. Department of Veterans Affairs, Remy was responsible for the largest integrated health care system, benefit claims processing system, and cemetery system in the country and served as the co-chairperson for the interagency Customer Experience (CX) initiative for the President’s Management Agenda.

“We couldn’t be more pleased to have Don join the Granicus board,” said Mark Hynes, Granicus CEO. “The breadth of Don’s experience across government agencies has enabled him to make a significant impact on a great number of lives over decades of service. We are incredibly fortunate to have the benefit of Don’s history and perspective as someone who has help shape CX research and policy at the highest levels of government, to now be a part of Granicus as we look to advance and make those principles accessible and widely available to all levels of government, globally.”

Designed with feedback from over 6,000 government agency customers, Government Experience Cloud (GXC) brings together best-in-class connected experience technologies with industry best-practices and services capabilities, as well as advanced data analytics to allow government CX practitioners to gain a better understanding of their constituents, drive better engagement and deliver greater insights than ever before. Mission-oriented perspectives from industry leaders like Don Remy, coupled with Granicus customer advisory boards, ensure that GXC continues to incorporate timely CX perspectives into Granicus solutions.

“Advancing digital equity has been a personal passion and consistent theme in my work in the public sector,” said Remy. “Having spent considerable time and energy with other public sector leaders driving interagency collaboration and unity around customer experience programs, I am delighted to align with Granicus. We share a common vision on how a focus on CX can drive better understanding, connectivity, trust and ultimately better community outcomes. Granicus has demonstrated that they have the right platform, capability and insight to scale great CX across all levels of government, and I’m pleased to contribute my experiences to that important mission.”

Remy is currently the Founder and CEO of The Remy Group, a global strategic consulting firm that provides crisis management and critical business strategy advice and perspective to for-profit and non-profit enterprises, boards, and executives.

About Granicus

Granicus is the global leader in customer engagement and experience technology and services for the public sector. Now powering almost 30 billion digital interactions globally each year and connecting more than 500,000 government professionals with 300 million opt-in subscribers, Granicus is proud to serve as a critical strategic partner to governments as they work to deliver equitable and secure government experiences. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and constituents across the U.S., U.K., Australia, New Zealand, Canada, Latin America and the Caribbean. By simplifying interactions and communicating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.