Overview
OneView is a centralized, resident-focused solution for reporting and tracking service requests. As each request is received, it’s routed to appropriate local government stakeholders to be fulfilled, with automated updates keeping residents informed.
Outcomes
Government is adapting to changing resident expectations and finding ways to digitize and share information, while providing services through the devices people use the most.
AUTOMATE AND DIGITIZE SERVICE REQUESTS
Enable residents to request information or services online and report issues via a web portal, mobile app, email, or by phone as well as receive notifications about upcoming events.
COMMUNICATE WITH RESIDENTS
Manage resident relationships for every interaction and keep users up to date on service requests, programs, and events using one system.
EFFICIENTLY MANAGE PROCESSES
Automate workflows, assign service requests to the correct department, and integrate with existing systems to complete work orders and maximize efficiency.
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Functionality
OneView is a robust, citizen relationship and service request management system that helps connect government with residents. Residents get 24/7 access to digital services, so they don’t have to wait to submit an inquiry or request. Staff get a full-featured workflow automation and case management solution that acts as a centralized hub for every citizen engagement.
Design workflows, automate processes, and integrate with existing systems to decrease training time and maximize efficiency.
Manage any request and ensure effective and fast issue resolution across all citizen-facing departments.
Bring integrated front-end mobile and web functionality to the resident service request process. Increase efficiency and improve customer service.
Engage residents on the communications channels they use to receive consolidated information to address their issues. Provide residents with a brandable, mobile app to access information, submit service requests, and report issues.
Enhance civic engagement capabilities by layering resident-focused features that create the experience communities need without adding internal complexity.
OneView offers additional services including a brandable mobile app, SMS messaging, waste reminders, and a customizable knowledge base to encourage resident self-service and community engagement. Microsoft Dynamics users can easily integrate OneView for a seamless experience.
SMS Messaging: Interact with users on their preferred device with a mass notification system designed for everyday community connections.
Knowledge Base: Share resources and articles via the web, email, and other digital channels.
Waste Reminders: Keep customers informed of scheduled pickups with automated, geofence-based alerts.
Success stories
Learn more about how OneView is taking government experiences, for both residents and staff, into the 21st century.
How Escondido, CA Eliminated Graffiti with Innovative Technology
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How Honolulu, HI Created a Lean, Clean, Smart, Future-focused City
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How Longview, TX created a successful, digital resident service request management platform
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Resources
Use OneView to gain access to industry-leading resources, tools, and training.
Granicus Acquires GovTech Innovator Rock Solid
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How to Overcome Digital Transformation Challenges
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Why Low-Code Solutions Provide Answers and New Challenges
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Related products
Granicus offers a wide range of solutions that seamlessly work together to support every community interaction with government.
