As a city driven by data, Cupertino, CA wanted to transform their 311 system into a customer-focused insights powerhouse. Using govService OneView Essentials, along with its Knowledge Base and Single-Sign On add-on modules, helped the city integrate its existing systems with a powered service request management solution. Additionally, the customer portal has transparent and effective service delivery that residents, staff, and city leaders take pride in.
- 60,257 Population
- 1.75 average number of days to close a service request
- Improved service delivery to residents
- Enhanced visibility and efficiency in request processing