Secure government notifications: Meeting citizens where they are

Government is always evolving to reach people faster — whether to keep them safe, keep them informed, or keep them aware of vital services. For years now, the government has approached digital as additive — adding websites as a digital front door, as a digital alternative to in-person, even adding PDFs to websites as alternatives to paper forms. But digital-first is not just additive, it’s transformative. And it’s how government meets people where they are today — on their phones, moving fast, with high expectations for precision, efficiency, and on-demand services.

Digital notifications — whether sent via email, SMS, or app alerts — serve as reminders and entry points for citizens to engage with online portals and complete critical actions.

Government agencies can provide citizens and customers with convenient notifications for a variety of scenarios, from alerting recipients of notices and giving options to receive content electronically to keeping applicants updated on application status (on everything from passports to grants to IP requests.

Secure notifications are designed to ensure the safe and reliable delivery of important information. Timely, strategically crafted reminders guide users to authenticated portals where sensitive documents — such as tax notices or benefits updates — can be accessed securely. This streamlined and protected process builds trust in modernized systems and encourages citizens to stay engaged with digital-first government services.