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Granicus’ 2025 Semiannual Update features AI innovation and new solutions for modernizing the government experience
Granicus is starting off 2025 with our first ever Semiannual Update — a rundown of all the new capabilities available now and coming in the weeks and months ahead. This update includes a new cloud solution focused on operational efficiency, a look at upcoming artificial intelligence (AI) capabilities, new offerings from our Experience Services team, and a bevy of new products and capabilities designed to help you provide the best possible government experiences.
Our solutions empower you to create a more connected and informed community, all while making data-backed decisions that drive meaningful outcomes.
Granicus’ unique approach combines connected technology, data-driven insights, and experience services together, all delivered through our comprehensive solutions and services platform, Government Experience Cloud (GXC). Our first update of the year includes enhancements across all three aspects of GXC, bringing that same holistic approach to our innovation roadmap.
Granicus’ suite of experience solutions is expanding soon to include Operations Cloud, dedicated to helping governments maximize operational efficiency and simplify compliance, accessibility, and transparency.
Operations Cloud enables government agencies to automate and simplify time-consuming tasks traditionally handled by clerks and IT staff. Impact is delivered by integrating core technologies, unifying data, and providing a dedicated team of experts to analyze and drive improvements in efficiency, compliance, accessibility, and transparency.
By leveraging industry-leading agenda management, video streaming, and record request fulfillment solutions, Operations Cloud enables public sector organizations to reduce legal risk, improve public trust, and recover valuable resource savings for high-priority projects.
Operations Cloud comprises capabilities designed to help clerks, city managers, public safety coordinators, IT directors, and cable access/AV managers ensure their communities get access to the information and services they need, including:
Partner with Granicus for end-to-end meeting management and record request solutions purpose-built for government, expertly implemented, and aligned with time-tested best practices. With more solution options than anyone else in the market, we can design an Operations Cloud that fits nearly any public sector organization.
Go beyond just automating your agenda and packet creation. Discover deeper efficiencies with industry-best workflows, subscription notifications, and legislative history tracking. Simplify meeting management with digital tools for elected officials and request-to-speak and commenting options for constituents. Save time with branded agenda and minutes templates, easy last minute agenda changes, and one-click website publishing.
Surpass modern viewers’ expectations with premium video streaming and broadcasting solutions. Meet accessibility goals with accurate transcriptions, spoken word content searching, and captioning options for every budget. Reliably and securely broadcast to websites, social media platforms, PEG channels, and OTT media like Roku.
Employ the most configurable, most secure records request management suite in the market to quickly and accurately fulfill requests with a defensible audit trail. Neutralize rising complexity, reduce workload and improve process efficiency with requester self-service tools, patented predictive deflection tech, automated workflows, tools for collaboration and cost recovery, and time-saving solutions for email and video record requests. Streamline requests from courts, law enforcement, attorneys, or other agencies to mitigate risk when processing subpoenas, legal holds, and more.
Discover how to improve processes and maximize value from Granicus meeting management and record request solutions with in-depth, knowledgeable user experience consultants.
If you’re interested in technology, then you’re interested in what’s going on with artificial intelligence and machine learning (AI/ML). At Granicus, we’ve been working to build the kinds of AI-enabled tools and solutions that will fundamentally transform how governments connect and serve their communities.
Through extensive research and development efforts, and in collaboration with leading public sector organizations, Granicus has created a solution-wide AI/ML architecture and infrastructure designed to deliver the power and benefits of AI broadly across Government Experience Cloud solutions. Granicus AI will be embedded across key functions and touchpoints throughout GXC, leveraging its native ability to proactively help agencies better understand their communities, deliver more relevant customer experiences, automate tasks, improve the measurement of service delivery and community sentiment, and more, while maintaining the strictest privacy and security standards.
We’ll be rolling out new AI capabilities throughout the year across our solution portfolio; tools that can:
We’re developing these tools with purpose, with security and privacy at the forefront, and in close collaboration with our government customers. Here’s a look at what’s coming this year:
Government Experience Agent, a smart, public-sector trained digital assistant for residents and visitors, provides quick, accurate and contextual answers to questions, offering step-by-step guidance for accessing and understanding information as well as completing common tasks such as applying for permits or finding local services. By delivering instant support and clear information, supported by multiple languages, GXA saves users time, reduces walk-in and call volume, and enhances the overall experience of living in or visiting the community, while ensuring inclusivity.
GXI is an advanced analytics and insights engine that unifies customer journey, activity, demographic, behavior and sentiment data from across the GXC platform to deliver the industry’s first holistic view of citizen experience. Using GXI, agencies can analyze digital service delivery performance, better understand diverse audiences, uncover user satisfaction insights, reveal customer friction points, identify efficiency gains, and overall areas of improvement, all in real-time.
Featuring a scientifically validated question bank and real-time benchmarking to help agencies build a clear picture of success, scale research efforts and spot emerging trends without big budget or high-touch deployments.
Designed specifically for the unique government use case, generative AI assistants will be deployed throughout GXC solutions to help automate tasks, make content suggestions, summarize results, understand sentiment, and enhance personalization. Leveraging Granicus AI, agency staff can expedite intake and streamline publishing tasks such as generating emails, texts, web pages, and meeting agenda and record request summaries, among many others. These capabilities will free up time for your teams to focus on activities that deliver greater impact for your community.
As a technology company that implements our own software solutions, we’ve long known that technology is only one component of creating a successful digital government. The right partners ensure technology is aligned with the people and processes that make for great government experiences.
Granicus understands the government digital services journey like no other. Our teams have provided managed services to government agencies of all sizes for more than 10 years — from digital communications services for U.S. federal agencies to video production management for local city meetings — we stand ready with the technology, expertise, resources, and dedication needed to deliver meaningful, measurable outcomes.
This year, we’re reorganizing and rejuvenating our Experience Services offerings — including a new Managed Services category — to deliver more value to our customers through every step of their journey.
Granicus, in collaboration with government thought leaders, is launching managed experience services to work as an extension of agency teams, advancing customer experience outcomes and operational excellence. Featuring full-service technical, strategic, and operational experts armed with data-driven insights and best practices from our decades of working alongside public sector leaders, Granicus partners with governments to rapidly achieve digital transformation goals and accelerate the value and impact delivered to communities.
Unlock the full potential of your Granicus solutions with advisory and consulting services, tailored optimizations, and our unmatched government experience expertise. Focused strategic consulting services and multi-day team workshops with Granicus experts help uplevel your community engagement, service delivery, and operational effectiveness.
Ensure a smooth, speedy implementation and quickly address any technical issues through our foundational service offerings delivered at scale, including setup and configuration, product training, and ongoing customer success and support.
Guided implementation services ensure your new operations launch smoothly, helping you achieve results aligned with your solution goals. Ongoing customer success and support ensures your services are always on and delivering for your customers: the public.
Granicus developed new capabilities for our customers across the areas of Digital Engagement Management, Customer Service, Regulatory and Compliance, and Governance and Transparency. These capabilities are available as part of GXC and within each product family.
Each capability listed is noted as “Available,” meaning it is currently available for use, or “Preview,” indicated that the capability is planned for a coming release.
Innovative engagement solutions that elevate security, deliver data-driven insights, streamline participant management, and foster inclusive, impactful community engagement through advanced feedback collection, analytics, and seamless integration.
govDelivery FedRAMP-Compliant SSO (Available): Enhance security and increase productivity with simplified login management and accessibility, including robust SAML 2.0-based single sign-on (SSO), fully compliant with FedRAMP standards. Achieve this with your own IDP solution, giving you control over authentication while meeting the highest security requirements.
Experience Services Catalog (Available): Provides access to a curated collection of on-demand videos, technical training, step-by step templates, and expert-led strategic consulting workshops, adding strategic guidance to customers throughout their lifecycle at Granicus. Access is given to customers on day one.
GXC for UK (Available): Integrated case management, communication, engagement and sentiment, and service management platform for UK government.
EngagementHQ Contributions Analysis (Preview): Will enable EngagementHQ customers to efficiently process and extract insights from large volumes of text-based feedback.
EngagementHQ-govDelivery Integration (Available): Will allow seamless capture of all EngagementHQ users upon registration, automatically sending them to govDelivery as subscribers.
Engagement Embeds | Places and Ideas (Available): Embed geospatial feedback and ideation opportunities into diverse web environments to capture context-rich feedback and remove barriers to participation.
Innovative end-to-end service delivery enhancements, including generative AI experiences, seamless business process automation, and increased visibility into actionable data insights, to break down barriers between residents and the services they rely on and to empower efficiency gains and error reduction for government staff.
Accessibility Upgrades for govAccess (Available): Ongoing upgrades to the govAccess website solution, formerly known as Vision, to adhere to evolving state and federal accessibility standards. These updates prioritize conformance with WCAG standards; rigorous internal product; resolving resident-facing accessibility issues; and focusing on accessibility as a continuous effort.
API Security Improvement for OpenCities (Available): Additional API integrations become difficult with only one key. New updates now allow customers with OpenCities websites to create and manage multiple API keys and access permissions individually.
OpenForms-govDelivery Integration (Available): The OpenForms govDelivery Connector allows form creators to automatically capture subscriber information — including selected topics — through forms and send it to a designated govDelivery account, simplifying the process of managing subscriber lists.
New OpenForms Insights for Managers (Available): New reports added with updated management interface to help leaders view all forms in their organization at a high level to reconcile payments and oversee the publishing governance process.
OpenForms Form Reviewer Assignment Based on Azure AD Groups (Available): Assign workflow reviewers based on Azure Active Directory group to efficiently manage approvals and reduce manual effort during staff changes.
Power BI for OneView Dynamics Online (Available): New dashboards measure login activity and case creation in the system.
OneView Reporting Improvements for Essentials and Enterprise (Preview): Helps managers maintain high service delivery standards by discovering details about service requests in one place to uncover bottlenecks, streamline processes, and ensure areas with higher demand receive attention.
OneView Improved Onboarding for Essentials and Enterprise (Available): New wizard enables customers to complete most onboarding tasks, giving municipalities greater control over the OneLink user experience for residents submitting service requests, without needing to submit a ticket to the implementation team.
Build a stronger community with digital permitting, licensing, compliance, planning and development, and code enforcement tools that ensure public safety, drive economic growth, and improve the customer experience.
AI Natural Language Search in AMANDA (Preview): Users want to use natural language to find key information more efficiently. Currently in Beta, AMANDA will soon include an optional add-on for AWS-based AI integration to improve user search functionality.
Inspection List for SmartGov (Available): The new Inspection List capability allows customers to consolidate inspections lists and user to-do lists into a single screen, gathering items in one place so they can more easily manage inspections, schedule requests, address inquiries, and communicate inspection results.
Employ best-in-market public meeting and record request management solutions alongside superior experience services and deep data insights to ensure compliance and recover valuable staff time for high-priority projects.
VoteCast Web (Preview): Granicus’ modern and intuitive cloud-based voting platform empowers meeting managers to more efficiently manage speakers, motions, and votes while allowing elected officials to securely cast their votes digitally. This web-based system is seamlessly integrated into Granicus’ leading Legislate application.
OneMeeting Integration with Live Cast (Available): Integrated self-managed video solution connected with OneMeeting meeting management to provide a seamless staff experience.
OneMeeting Public Portal Redesign (Preview): Design refresh provides a modernized and more feature-rich portal that also meets WCAG 2.2 accessibility certification.
OneMeeting-govDelivery Integration (Preview): Deepen reach into the community to improve information dissemination and constituent awareness by integrating meeting management with subscription services powered by govDelivery.
OneMeeting Document Manager (Available): This new system allows automated posting of documents and notices in an easily searchable portal.
Swagit Integration with MediaManager (Available): Swagit videos can now be posted and indexed to agendas through MediaManager, better integrating with other Granicus meeting management products.
GovQA Smart Summary (Preview): The new Smart Summaries feature — now in closed Beta — uses secure AI to automatically create concise summaries/outlines of your records requests, saving time through improved clarity and consistent formatting.
GovQA Laserfiche Integration (Available): Retrieve responsive records from Laserfiche without leaving GovQA. Search Laserfiche repositories, pull relevant files directly into GovQA, add document and security tags, and log import history through one seamless interface.
Want to stay up to date on the latest features and enhancements? Check out our Product Release Notes for detailed updates and notifications about what’s new at Granicus.
