GOVERNMENT EXPERIENCE CLOUD

Deliver a unified experience for every government interaction

Create an experience-driven government that delights users while saving time and money. Join the more than 7,000 governments worldwide that use Government Experience Cloud (GXC) solutions to empower their teams to develop lasting community engagement, deliver high-quality digital services, and operate more efficiently.

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Government Experience Cloud key components images and icons. Text,

OVERVIEW

Get the solutions you need for the government they want

Build trust by delivering the connected digital experience the public expects. Granicus’ suite of capabilities is designed exclusively for government and assembled in our GXC solutions: Service Cloud & Engagement Cloud.

Man completing service requests at home on phone

Service Cloud

Digitise and streamline all your government services — service requests, forms, and every other interaction with the public — to increase satisfaction for residents and staff, save time and money, and collect unprecedented data insights to improve experiences for residents and staff.

Improve service delivery

Two female friends having fun and looking at bus routes on their phone while waiting riding public transit

Product Illustration: Sentiment analysis

Engagement Cloud

Email, conversational two-way SMS, surveys, sentiment analysis, and the Granicus Subscriber Network help you build an audience and understand them like never before to boost adoption of government services, ensure programmes are accessible and inclusive, and deliver more relevant and personalised experiences.

Foster community engagement

The foundation for exceptional government experiences

Achieve your mission goals and deliver the quality government experiences your community expects with Granicus’ unique combination of connected capabilities, expert strategic advice, and data-driven insights.

Connected technology

Create an integrated government experience for employees and the public. Our purpose-built digital experience platform helps unify the end-to-end customer journey while keeping citizens at the centre.

Experience services

Technology alone is not enough. You need long-term partners who can support every part of your digital journey. Granicus’ Customer Experience Services (CXS) team is there to assist with implementation, ongoing customer success, enhanced support, strategic advisors, trainings, and an active community of your peers.

Customer experience services

Data-driven insights

Granicus is turning outstanding government experiences into a science. Insights gleaned from 30 billion digital interactions each year — and growing — help you understand your community while adding learnings from governments across the globe. All this enables you to deliver more relevant services, personalised experiences, and a unified digital government.

IMPROVE THE GOVERNMENT EXPERIENCE

Start building more meaningful connections

Get solutions to deliver exceptional experiences for all — anytime, anywhere, on any device.

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CUSTOMER SUCCESS RESOURCES

Achieve exceptional outcomes

How Barking and Dagenham improved resident engagement

How Cheshire West and Chester Council Created Community Connections in Unexpected Ways

How Durham County Council Drove Channel Shift for £250k in Annual Savings

How Aberdeen City Council Streamlined Service Delivery With govService

How DVSA increased readership and engagement and improved satisfaction

All success stories

OTHER RESOURCES

Explore more resources

Transforming public services: Bridging user-centric design, data, and digital collaboration

Rethinking meaningful community engagement: putting people first

Building Stronger Communities: Insights and best practices from Granicus’ 2023 Engagement Benchmark Report

Learning center

JOIN THE PLATFORM

Partner with the leading provider of government experience solutions

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