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GovDelivery’s Public Sector Clients Get Answers to Top Questions Around Trends in Citizen Engagement

GovDelivery, the leading provider of cloud-based public sector communication solutions, announced availability of resources addressing top questions from its clients across all levels of government.  A new analyst brief, “Improving Citizen Engagement,” is one resource that highlights industry trends and perspectives. Authored by Ruthbea Yesner Clarke, research director of the Smart Cities Strategies program at IDC Government Insights, the brief was built around questions from GovDelivery’s public sector clients relating to key trends around citizen engagement and how government agencies can leverage digital communications to better meet citizen expectations.

“Citizen engagement and satisfaction are playing an increasingly important role in achieving mission results for public sector organizations, and simply can’t be accomplished without effective communications and interactions,” said Scott Burns, CEO at GovDelivery.  “While presenting a better solution for engaging citizens, the digital era brings the challenges of a constantly growing and changing landscape of communication channels and tools.  We continue to drive resources that address some of the most important digital communication trends.”

An additional resource, GovDelivery recently hosted a webinar on citizen engagement in the digital era, which took a deeper look at digital communication trends and how state and local public sector organizations can ensure effective citizen engagement and, ultimately, drive mission success. With more than 700 registrants, GovDelivery facilitated lively discussion on what it means to engage citizens in the local public sector and how to improve processes when possible. A recording of this webinar and more information on some of the discussion resulting from the presentation can be found on the GovDelivery blog, here.

From small parks to the largest national agencies, more than 1,000 public sector organizations trust GovDelivery’s scalable platform to deliver highly impactful, secure communications to more than 60 million people around the world. From road closures to health and safety news to local service updates, 30,000 new people sign up every day to receive public sector emails, SMS/text messages, and social media updates through GovDelivery. The result is safer communities, happier commuters, healthier families, and better government.

Clarke’s analyst brief, “Improving Citizen Engagement,” can be downloaded for free here.