Modernizing Customer Experience Through Digital Government

To accomplish the desired outcomes and reduce the frustration that often accompanies the pursuit of federal services, government agencies must prioritize rebuilding trust among constituents of all backgrounds, income levels, geographic locations, and more. Trust is a critical element to improving an agency’s reputation while reducing barriers to entry and enhancing customer service.

In early 2022, President Biden issued an executive order (EO) designed to address a challenge that has long-plagued federal workers and service-seekers alike: customer experience. This EO, “Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government” may be the most comprehensive guidance on service delivery to date.

For more than 20 years, Granicus has partnered with governments of all levels and sizes across the United States to help simplify and, often, automate or digitize common tasks. Creating a positive customer experience has been a core tenet of Granicus’ business model since the company’s inception. As a result, Granicus customers have a unique head start when it comes to complying with this latest EO.

Download our Modernizing Customer Experience Through Digital Government guide to learn more.