City of Grand Rapids Seeking Convenient Services That Save Staff Time
The City of Grand Rapids looked to increase their bandwidth to serve their residents while maintaining, and even increasing, their top-notch customer service. Thanks to OpenCities, now by Granicus, Grand Rapids found the way to let 180,000 people complete transactions at any time, on any device, while reducing calls and allowing staff to focus on service.
- 257+ Online Services
- 50% Payments made online
- 79% Reductions in walk-ins
- 1,000 new online submissions within weeks of launching