Service Cloud

Granicus’ Service Cloud helps government agencies simplify information sharing, streamline government services, and strengthen community relationships by integrating web, digital services, communications, and engagement tools. Service Cloud provides one connected solution to deliver government services more efficiently, resulting in seamless experiences for the public that focus on serving every resident equally and inclusively.

With Service Cloud you can break down government silos by making services accessible to everyone in your community using their device of choice and giving residents options to sign up and receive information, so they become more aware of the services available to them. Service Cloud elevates the delivery of government services to be accessible to anyone, at any time, from anywhere.

Download the Service Cloud product sheet 

Granicus Service Cloud offers a comprehensive suite of tools designed to digitize government service delivery, streamline operations, and enhance public engagement. The following resident self-service tools are included in Service Cloud:

• govAccess – A mobile-responsive government website and CMS platform that makes government information easy to find and navigate.
• OpenCities – A modern website solution tailored for government agencies, designed to improve digital service delivery.
• Cloud Intranet – A secure, internal communication and collaboration hub for government staff.
• OpenForms – A powerful online form and digital workflows automation tool that simplifies data collection and service requests.
• govDelivery – The industry-leading resident-centric communications platform for government, that ensures timely, personalized engagement with the public.
• EngagementHQ – A citizen engagement platform that fosters trust and meaningful two-way interactions between governments and their communities.
• OneView – A streamlined government service requests solution that helps agencies efficiently track, route, and respond to public inquiries.

You can extend the power of Service Cloud with Granicus’ PCL solutions, which provide additional government CX solutions:

• AMANDA – A robust permitting, licensing, and compliance (PCL) solution designed to manage complex regulatory processes.
• SmartGov – A cloud-based solution for permitting, inspections, and code enforcement, enabling governments to improve efficiency and transparency.

By integrating these solutions, Service Cloud empowers governments to provide seamless, efficient, and user-focused digital experiences, reducing staff workload and improving community satisfaction.

Service Cloud can help you modernize government, improve service delivery, and increase resident satisfaction, leading to outcomes:

• Reduce resident frustration by connecting people to information and services without complex government structure or language.
• Deploy and optimize digital services across the enterprise to meet both organizational and unique department needs.
• Go paperless with streamlined workflows for any service, from simple to complex.
• Use actionable data insights to understand your community, tailor outreach, and build a long-term digital transformation roadmap.
• Develop and maintain relationships with your community by building, launching, and optimizing digital service programs.
• Create meaningful connections based on user preferences.
• Recommend curated content and promote relevant services, events, and programs to 330 million subscribers based on recent activity.
• Analyze service insights and sentiment dashboards for meaningful actions and integrate with APIs for consolidated reporting.
• Enable self-service on any device, from anywhere at any time.

Service Cloud is one instance of Granicus’ Government Experience Cloud (GXC), our solutions for delivering unified experiences for every government interaction. Connect with a Granicus representative today to learn more about how these solutions are helping more than 6,500 public sector organizations worldwide empower their teams to develop lasting community engagement, deliver high-quality digital services, and operate more efficiently.

Granicus is committed to ensuring accessibility across all products, adhering to WCAG 2.2 AA standards to provide equal access for all users, regardless of ability. Our target is to adhere to 2.1AA Conformance on all Resident Facing Items by July 2025. To this end, accessibility compliance is a 2025 roadmap priority to enhance inclusivity and reduce client risk. Our people-first approach ensures thorough testing of all new features before release, with full audits every six months.