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Your Checklist for Improving Enrollment in Health and Human Services Programs

Positive enrollment experiences are critical for Health and Human Service (HHS) agencies as providers of essential programs. A negative enrollment experience leads to drop-offs and eligible individuals not getting connected to services during major life events.

To reduce barriers and ensure successful program adoption, HHS agencies need to deliver an intuitive digital communication experience that uses proactive communication to motivate enrollees to complete the process.

Use this checklist to help increase enrollment in essential government programs.

Includes important tips for each stage of the enrollment process:

  1. Awareness
  2. Trust and Consideration
  3. Decision and Action
  4. Management and Engagement

Pair with our “Understanding the Stages to Health and Human Service Enrollment” guide to maximize results.

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