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Managing Through a Budget Shortfall: Communications and Self-Service Are New Investment Priorities

An IDC Analyst Brief

The impact of COVID-19 has been far-reaching in state and local government. The resulting budget shortfalls and employee furloughs put incredible pressure on government to service the increased needs of constituents and maintain operations.

In this new normal, how are governments prioritizing technology needs? With limited resources, where are governments dedicating their resources to have the greatest impact?

Download the latest guide, written by Ruthbea Vice President Government Insights, Smart Cities and Communities at IDC, to discover where governments are planning to make strategic investments so they can better manage through the pending budget shortfall.

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