REPORT

The 2025 State of Digital Government Report

Governments everywhere are working to drive efficiency while delivering better services for the people they serve. For many, this means using technology to close gaps, connect communities, streamline operations, and improve digital experiences. These digital transformation efforts have been underway for years—often decades—and were significantly influenced by global events and rapid technological change.

Download the 2025 State of Digital Government Report to explore trends and benchmarks across government based on 2024 data.

Looking for the latest insights? The 2026 State of Digital Government Report, featuring data, analysis, and expert insights from 2025 is now available.

Discover trends from 1,400+ public sector leaders and Granicus’ 30 billion annual digital interactions.

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DATA INSIGHTS

Digital government in focus

At Granicus, we help more than 7,000 public sector organizations connect and serve their residents and constituents, facilitating more than 30 billion digital interactions each year across our platform. The data generated by all those interactions creates invaluable insights into how digital governments function — presented each year in our set of benchmark reports. But that data alone doesn’t provide a full view of how digital government is progressing and how those efforts affect the communities they serve.

Definitive industry benchmarks

The first annual State of Digital Government looks to provide that full view by combining Granicus’ unique data insights with survey results from more than 1,400 public sector employees from every level of government.

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Gain unique insights

Download the report to gain unique insights into how governments at every level approached challenges in 2024:

  • Prioritizing issues the public sees as important.
  • Building digital experiences to address vital issues.
  • Operational challenges and opportunities to improve experiences.
  • Perceived impact of developing technologies.
  • What this means for the future of digital government.
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Key findings visualized

The report also includes more than 100 detailed charts and graphics breaking down hundreds of data points on website management, public meetings, government communications, digital services, and community engagement.

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Access the data and insights you need to drive your government’s digital transformation.

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BENCHMARK REPORTS

Stay up to date on current benchmarks & trends

Get deeper into the numbers on the metrics that matter to you most.

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