Overview
govService enables digital services for residents and staff with combined online forms, workflow, and case management features that manage the requests important to your community. Transform government with easy-to-create and easy-to-manage digital services that empower residents and staff to:
- Create easily accessible self-service online forms
- Manage and track important community requests using one system of record
- Report with clear analytics that improve long-term outcomes
Outcomes
govService offers an array of out-of-the-box government digital services that drive collaboration between departments and teams.
REDUCE SERVICE COSTS
Create online forms and workflows to reduce call center and in-person interactions. Use reports and analytics to measure and improve service outcomes over time.
ENCOURAGE RESIDENT INTERACTION ONLINE
Design digital services to improve resident interaction. Connect users with the information they need, while making it easy to submit online requests and stay informed.
PROVIDE END-TO-END CITIZEN REQUEST MANAGEMENT
Use one system of record to manage and track service requests. Keep residents up to date, and help staff quickly and effectively respond to resident needs.
EMPOWER STAFF TO BETTER SERVE THE COMMUNITY
Enable non-technical staff to innovate digital services without burdening limited IT resources and budget.
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Functionality
govService is a web-based, digital services solution built for the public sector for quick and easy creation of online processes. This low-code solution combines forms and workflow with a customer self-service portal that integrates with case management, creating a single view of requests using one system of record. govService can integrate with any 3rd-party system.
Transform any paper, manual, hybrid form, or process request into digital services everyone can use.
With a fully brandable customer portal for all online services that’s highly configurable and device agnostic, governments can better meet resident and staff needs.
A Staff Portal transforms internal service delivery, improves processes, and reduces costs. Staff can assign and track case work with ease, log internal requests, audit and report cases, and more.
Improve service consistency and reduce staff training with a centralized hub for front office/customer service operations, including support for phone, email, and in-person interactions that integrates with many phone systems.
The integrated Service Designer tool offers drag-and-drop features to easily create and manage process flows.
Integrate third-party applications and systems to better automate processes end-to-end and remove the need to re-enter data, supporting both two-way integration and push and pull interaction.
govService helps report on outcomes and service volumes using near real-time data and reports while also connecting with business intelligence tools for more in-depth analysis.
Success stories
Learn more about how govService helps digitally transform government, improving outcomes for residents and staff.
How a Bay Area City Streamlined the Reporting Experience for Residents with govService
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How Winder Empowers Growth and Civic Pride Through Messaging
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Going Above and Beyond to Save Time, Money During Lien Searches for Coral Gables, FL
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The Rise of the Engagement Ecosystem
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How Building a Seamless Digital Service Experience Helps Governments
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Seamless Service: Managing the End-to-End Resident Journey
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Related products
Granicus offers a wide range of solutions that seamlessly work together to support every citizen’s government interaction.
