WEBINAR

Closing the notification gap: The 2026 digital government findings every agency must act on

The 2026 State of Digital Government trends in permitting, compliance, and licensing report shows clear momentum: agencies are embracing AI, modernizing service delivery, and striving to meet rising public expectations. Yet a critical barrier remains — citizens still aren’t receiving reliable, timely, or accessible notifications about the government transactions that affect their lives most.

This webinar introduces critical transaction communication standards, a structured framework designed to help agencies modernize outbound communication, strengthen compliance, and build trust.

Don’t miss the opportunity to modernize your communication infrastructure and deliver more accessible, transparent, and responsive services.

Reserve your seat now.

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Date: Tuesday, April 7
Time: 1 pm ET | 10 am PT
Speakers: John Boerstler Former Chief Veterans Experience Officer, U.S. Department of Veterans Affairs & Charlotte Lee, Federal Customer Experience Strategist, Granicus

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What attendees will learn

  • Key insights from the 2026 State of Digital Government trends in permitting, compliance, and licensing report.
  • How inconsistent notifications create service delays, equity gaps, and avoidable call center volume.
  • Why AI adoption depends on trackable, multichannel resident notifications.
  • The 30/60/90-day communication cadence for high-impact transactions.
  • Practical steps for consolidating channels and implementing unified communication workflows.
  • How standards create measurable improvements in accessibility, transparency, and trust.
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