Choosing the right digital agent for your community

GenAI and agentic technology is poised to transform how residents interact with government—but not all chatbots are built for public service. Before you invest, make sure your agency is asking the right questions. Download our Buyer’s Checklist: Not All Chatbots Are Created Equal for help evaluating your options based on what matters most: Trust, security, jurisdictional accuracy, and long-term impact.

This essential guide helps local governments assess AI digital agents across four critical dimensions:

• Government-specific tuning
• Security and privacy
• Integrations and scalability
• Experience and optimization