Manual processes, siloed technologies, and rising cybersecurity and litigation threats make it harder for staff to meet the growing demands of residents and leadership.
Granicus’ Operations Cloud was built to solve these challenges. Launched in Spring 2025, this connected technology platform automates many of the processes around public meetings and records request management, simplifying time-consuming tasks traditionally handled by clerks and IT staff while saving costs, increasing transparency, and ensuring compliance.
What makes Operations Cloud different?
Unlike traditional government software, Operations Cloud is more than just a single tool. It’s a set of capabilities that provide an enhanced user experience, including advanced data insights that improve effectiveness and efficiency.
Here’s what makes it stand out:
- Purpose-built for government: Designed specifically for public sector agencies, not repurposed from private industry.
- Fully configurable: Tailored to each agency’s needs — technology options for nearly every organization size and goals.
- Cloud-based, reliable, and secure: Boasts industry-best uptimes, ensures data security, and scales with evolving needs.
- End-to-end automation: Automates time-consuming and repetitive manual tasks using best practice insights aligned with the needs of the individual government, freeing staff for higher-priority work.
Core capabilities of Operations Cloud
Operations Cloud streamlines mandated government functions into a connected system that enhances efficiency and transparency.
1. Governance: Automating meeting and agenda management
Agenda preparation and meeting management can be overwhelmingly complex, involving multiple departments, last-minute changes, and compliance requirements. Operations Cloud offers three management solutions that automate the process to ensure seamless coordination, faster approvals, and improved accessibility.
Key Features:
- Automated agenda management: Cuts down on preparation time with flexible, time-saving workflows, subscription notifications, legislative history tracking, and real-time collaboration.
- Simplified meeting management: Includes digital tools for elected officials and request-to-speak and commenting options for constituents.
- Seamless public access: Ensures compliance with open meeting laws with easy, real-time meeting materials publishing, branded agenda and minutes templates, easy last-minute agenda changes, and one-click website publishing to save time and resources
With Operations Cloud, agencies can cut agenda prep time by up to 87% while improving compliance and transparency.
2. Transparency: Secure, reliable, accessible government meetings video
In today’s digital world, residents expect easy access to public meetings and transparent government decisions. Operations Cloud delivers high-quality video streaming, accurate transcriptions, and viewer-friendly features to keep the public informed.
Key Features:
- Live streaming and video indexing: Reliably streams and records, indexes, and organizes meetings for easy search and playback.
- Best-in-industry closed captioning and transcription: Ensures accessibility for all residents, including those with disabilities and varying viewing preferences.
- Secure, cloud-based storage: Keeps all recordings protected and easily retrievable for compliance needs.
With three video options, Operations Cloud has the solution for just about every challenge, budget, and streaming goal. With our fully-managed video option, agencies eliminate costly in-house production, saving up to $100,000 per year while ensuring open government compliance.
3. Records request management: Simplifying compliance and requests
Governments handle thousands of public records requests, subpoenas, interagency communications and other types of record requests each year. Manually processing these leads to delays, errors, and compliance risks.
Operations Cloud automates Public Records & Compliance, reducing processing time by up to 92% while ensuring compliance with state and local laws.
Key Features:
- Highly configurable, automated workflows: Neutralize complexity and streamline processing with dynamic intake forms and collaboration tools like layered request nesting and pinpointed routing, escalation, and reminders.
- The most secure and advanced compliance tools available: Including a complete and defensible audit trail, similar request linking for consistency, and powerful redaction and secure release capabilities.
- Self-service access for requesters: Patented deflection technology and auto-follow for trending topics reduce workload and allow the public to request and retrieve records digitally.
Beyond technology: Expert support and insights
Technology alone isn’t enough. Operations Cloud provides expert consulting, deep data-driven insights, and continuous training to ensure government agencies maximize their technology investments.
Why agencies choose Granicus Operations Cloud:
- Decades of public sector expertise: Government specialists guide agencies through implementation and optimization.
- Data-driven insights: Help agencies improve workflows, predict service needs, and optimize compliance.
- Ongoing training and benchmarking: Keeps staff updated on best practices, ensuring long-term success.
The future of government operations is here
With workflow automation, transparency tools, and compliance support, Operations Cloud helps agencies operate more efficiently, ensure compliance, and build public trust.
