Guides
Driving ROI: The Business Case for Digital Self Service in Government
State and local governments have made significant improvements in how they make digital self-service options available to their residents. But according to a Deloitte report from 2020, digital maturity in government remains low – 80% of those interviewed said they were in the beginning stages of the shift to online digital services.
In this research study written by Hobson & Company (H&C), a leading research firm focused on Return on Investment (ROI) studies, Granicus govService can not only help government organizations digitize services, but it can also deliver a quick and compelling ROI.
