From strategy to results: What the best government transformations have in common

In this session, government leaders share lessons from their transformation journeys, including how they are modernizing service delivery, strengthening engagement, implementing AI responsibly, and building trust with the communities they serve.

Successful government transformation starts with a clear vision of the experiences agencies want to create and the outcomes they want to achieve. While technology can accelerate progress, lasting impact comes from aligning people, processes, data, and digital experiences around shared goals.

Hear from:

• Paul Fugazzotto II, Assistant Deputy Commissioner for Communications, Philadelphia Water Department
• Emily Hurwitz, Team Lead, Communications and External Affairs, World Trade Center Health Program
• Angy Peterson, Vice President of Experience Services, Granicus

Watch this on-demand session to gain practical insights for turning strategy into measurable outcomes and sustaining progress over time.