Government experience in action: Building smarter digital services

Government leaders share how they are modernizing service delivery, connecting digital touchpoints, and leveraging AI and automation to create more responsive and effective experiences for residents and employees.

Modern government experiences depend on delivering services that are accessible, connected, and easy to use. Residents expect seamless interactions, while agencies are working to increase self-service, improve satisfaction, reduce staff burden, and strengthen trust.

Hear from:

• Jon Zaghloul, Director of Communications, Aurora, Illinois
• Marcus Townsend, Solutions Architect, Fayetteville, North Carolina
• Christopher Ramos, Director of Information Technology, City of Ocala, Florida
• Danny Villars, Value Engineer, Agentic AI, Granicus

Watch this on-demand session to gain practical insights for turning strategy into measurable outcomes and sustaining progress over time.