Making sense of AI in public services

From state and local governments to school boards, special districts, and utilities, AI is becoming integral to how US public sector organizations deliver their services. Yet with the proliferation of so many AI tools, leaders face uncertainty about which best support internal teams versus those that best support the public.

This guide outlines a practical, risk‑aware approach to selecting AI for public service delivery and explains how agentic AI solutions like Granicus Experience Agent (GXA) offer secure, action‑driven service automation at scale.