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2023 Public Records Complexity Benchmark Report

Granicus’ “2023 Public Records Complexity Benchmark Report” quantifies actionable trends in the public records space, reflecting the growing demand for government transparency.

This statistically significant data can be used to understand the mechanics of the public records process, including those complex factors which can cause delays in response times. Reviewing data from Q1 2018 to Q1 2023, the report offers proof of the impact of significant events on information sharing, forecasts the future state of the industry, and supports tech investments to streamline workflows.

The Benchmark Report includes anonymized data from state, county, and city government agencies across the U.S. and assesses the complexity of fulfilling public records requests by weighing factors such as:

  • Quantity of response documents
  • Size of response documents
  • File types
  • Average user interactions
  • Total time spent processing

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